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PR Charts not working

Posted: Fri Nov 17, 2017 1:38 pm
by jksanford
I'm not certain if it's because i'm on a pilot release of Automate, but on version 1.0.3.85 of PR, none of the charts are showing up in the overview or the WUA Versions. I'm not certain, but I think that may be why my 'Systems reporting WUA is out of date' is listing all the machines that show in 'Systems Scanned'...

Any ideas?

Thanks,

James

Re: PR Charts not working

Posted: Fri Nov 17, 2017 2:15 pm
by Cubert
Can you post a screen shot of the issues you are seeing?

Re: PR Charts not working

Posted: Tue Nov 21, 2017 12:50 pm
by jksanford
Here you go. The overview screen. Also, i'm now on the release candidate v120.237

Re: PR Charts not working

Posted: Tue Nov 21, 2017 8:22 pm
by Cubert
On the system you're using to open patch remedy, do a Whats my IP on that system and send that back to me. I will look up the chart logs to see what happened.


Shannon

Re: PR Charts not working

Posted: Wed Nov 22, 2017 12:44 pm
by jksanford
I emailed the two IP addresses to you via the forum. It happens on my laptop at home (or wherever I am) and my office desktop as well.

Thanks,

James

Re: PR Charts not working

Posted: Wed Nov 22, 2017 1:49 pm
by Cubert
didn't get IP addresses,

Email me at support@ plugins 4 automate . com

Re: PR Charts not working

Posted: Sun Nov 26, 2017 5:11 pm
by jksanford
Ok, I emailed them to that address...

Re: PR Charts not working

Posted: Wed Nov 29, 2017 12:05 pm
by jksanford
I haven't heard back from our offline email thread. Any news or next steps for troubleshooting?

Also, I think the date/time is off on the server. These posts are showing a June date and it's November...

Re: PR Charts not working

Posted: Wed Nov 29, 2017 2:13 pm
by Cubert
Date? Are you referring to your join date?
Capture2.PNG
Capture2.PNG (22.99 KiB) Viewed 20748 times

I do not believe I received the email. Can you resend it? Also cc helpdesk@ which should create a ticket for us.

Re: PR Charts not working

Posted: Thu Nov 30, 2017 3:10 pm
by jksanford
Nope, i'm talking about posts to the thread...