If Volume is currently locked scans will show Unknown as the status.

[Cubert]

When Auto Unlock is false and a user has not unlocked their drive you will see Unknown as status and no gold lock on agent volume.

If a volume is encrypted and has a keyprotector that has locked the drive so that the current status is locked. Then the drive will return a zero disk space and a Unknown status as seen in the following image.

Screenshot 2025-07-17 112956.png (104.48 KiB) Viewed 3805 times

When an agent runs a BitLocker scan, it will return an Unknown status, to re-establish accurate scans, you will need to unlock the drive and then refresh the scan on the agent or allow agent toupdate via automation (+/- 4hours in Automate)

Screenshot 2025-07-17 113632.png (123.92 KiB) Viewed 3805 times

Now when scan runs it will see the volume and the key protectors available for that volume.

Screenshot 2025-07-17 113845.png (142.09 KiB) Viewed 3805 times

You should always keep a hardcopy of volume exports to CSV for safe long term storage.

[Shannon]

Thanks for posting! 👋

Here are some resources that may address your question or provide additional context:

- **If Volume is currently locked scans will show Unknown as the status. - Support Forum**
https://support.plugins4automate.com/viewtopic.php?t=6601

- **Chocolatey for Automate not bringing app versions through and no managed apps available to deploy at the client level - Support Forum**
https://support.plugins4automate.com/viewtopic.php?t=6275

- **The data drive specified is not set to automatically unlock - Support Forum**
https://support.plugins4automate.com/viewtopic.php?t=6051

If these don't fully resolve your issue, a member of the Plugins4Automate team will follow up with more detail.