Support Forum

We installed just the other day. When I looked at BitLocker Manager for a client I know most of the PCs already had Bitlocker, I saw 0 agents or volumes using Bitlocker, and no golden padlocks. But when I expanded each agent I saw that the ones I expected to already showed protectors on the volumes, just not the golden padlock.

Clicking [Refresh Scans] did not change this. When I check the agents in Automate I can see the scripts ran. Right-click and [Refresh Volume Data] did get that volume a golden padlock and changed the count for Agents and Volumes.

Is this normal? Is there a way to do Refresh Volume Data for all agents in one pass? Will we need to manually scan PCs volumes this way?

I installed the plugin yesterday and I am having the same symptoms. I thought that maybe I needed to let the scheduled scans run, but I can see in the agents I have checked that the scripts have run multiple times successfully, but I have no information on the main BitLocker Manager window or the volume list unless I refresh volume data manually on just one drive at a time.