C4A 3.6 updates/changes
Posted: Mon Oct 16, 2023 5:52 pm
So, In this progression of changes and updates, you have twice instructed us to drop tables.... I have made the assumption that most MSPs - as well as your instructions - relate to CLOUD-BASED Automate instances unless otherwise stated. However, you have not specified.... and I believe when we issued the commands to drop the tables for the previous update (to 3.5?), they were perhaps NOT dropped completely. We are using your SQL Query Analyzer, which seemed to have worked, but I am not confident that it is always showing "live" Automate DB information on the cloud instance... So... being clear - WE ARE CLOUD HOSTED... (1) can WE drop the tables ourselves, or must we have support do this for us? - and (2) if the 4 tables were not dropped properly last time, do we need to start all over? If so, please give us step-by-step instructions to ensure we are not creating new problems with old tables still in the db, as I have already spent upwards of 50 hours attempting to figure out what has not been working and why, as well as work through the issues and recommendations with you on the old versions to get where you are now with the current version. I know you have worked hard on this as well, and we all greatly appreciate it, but honestly, we expected when we subscribed two months ago, to install the plugin - then be up and running, rather than help you build a complete new version... furthermore, when we only get 1 reply per day (after hours)... the timeframe in getting our end operational is extended tenfold as opposed to being able to have some sort of semi-live support.