Warning on "No Contact" results
Posted: Tue Jan 21, 2020 6:32 pm
I just took over administration recently on our Automate system, and while doing some cleanup on the ESXI plugin, I found a couple hosts are flagging Warning in the Client window, but the CIM panel shows all green. A little bit of digging and I think I found the issue.
The listings that are flagging are returning 12, or "No Contact" instead of 2, which is the normal "OK" response. This shows as fine in the CIM display itself, but apparently fails the criteria the plugin checks for. Is there any way to fix this to prevent false alarms ourselves, or do we need to wait for an update on the plugin?
On the plus side, it at least doesn't seem to have triggered any extraneous tickets!
Side note: The reason I am asking is that I would prefer to not just disable those items, as they include a couple drive bays and I don't want to run into an issue where those get used and because of a change a long time back that no one remembers no monitoring gets applied to them.
The listings that are flagging are returning 12, or "No Contact" instead of 2, which is the normal "OK" response. This shows as fine in the CIM display itself, but apparently fails the criteria the plugin checks for. Is there any way to fix this to prevent false alarms ourselves, or do we need to wait for an update on the plugin?
On the plus side, it at least doesn't seem to have triggered any extraneous tickets!
Side note: The reason I am asking is that I would prefer to not just disable those items, as they include a couple drive bays and I don't want to run into an issue where those get used and because of a change a long time back that no one remembers no monitoring gets applied to them.