Habitat Stalled Agents Tool
Posted: Wed Dec 18, 2019 3:53 pm
Habitat has taken Stalled Agents to the next level by automating the management of the LTagent services with ScreenConnect. Habitat looks at offline agents and will attempt to restart the LT agent services on that agent if it sees that agent is up in Screenconnect. After the agent goes offline for more than 24 hours the attempts will stop.
Stalled Agent detector is just that, This tool looks into all agents to see if any agents show running excessive commands or polling the commands, to see if any agent shows offline in either Automate or Screenconnect or shows know active scripting bug issues and displays those agents in plugin. The plugin provides tools to manually clear and or repair a given agent and an automated service to look for offline agents in Automate that are active in Screenconnect and restarts the Automate Services through Screenconnect.
The tool uses 4 main tabs to display possible troubled agents. if you do not see any agents in a view then this is "Great"! that view shows you have no agents with issues.
Click into a view then right click an agent in view to pull up menu of actions to perform on agent.
Red dots = agents offline over 24 hours
Green dots = agents offline less than 24 hours.
Use AgentID for Automation Task
The automation time it takes to send and receive screenconnect request using the automation in the Automate server would cause issues and overruns as the timing repeats to fast to make easy use of the automate host for agent screenconnect repairs so we offload that to an agent that can has time to spare. This process is not a heavy or strenuous process for the agent and it resolves the timing issues created when multiple agents are offline and needing service restarts. Select an agent that is always on, can be a server or workstation that can see the Screenconnect URL. Only one agent is needed for all clients and not 1 agent per client.
Using ScreenConnect to restart offline agents.
For you to use this feature you will need to first install and configure the RMM+ tool for Screen Connect. This tool can be found in your SrceenConnect web console under "integrations" in the admin panel.
Once installed and enabled and you created your private key for it during the setup process, take that key and update the Habitat stalled Agents tool by selecting an agent and right clicking for menu.
This will open a window to place in your RMM+ security key code.
Now your able to use screenconnect to manage the LTAgent services on the local computers.
Stalled Agent detector is just that, This tool looks into all agents to see if any agents show running excessive commands or polling the commands, to see if any agent shows offline in either Automate or Screenconnect or shows know active scripting bug issues and displays those agents in plugin. The plugin provides tools to manually clear and or repair a given agent and an automated service to look for offline agents in Automate that are active in Screenconnect and restarts the Automate Services through Screenconnect.
The tool uses 4 main tabs to display possible troubled agents. if you do not see any agents in a view then this is "Great"! that view shows you have no agents with issues.
Click into a view then right click an agent in view to pull up menu of actions to perform on agent.
Red dots = agents offline over 24 hours
Green dots = agents offline less than 24 hours.
Use AgentID for Automation Task
The automation time it takes to send and receive screenconnect request using the automation in the Automate server would cause issues and overruns as the timing repeats to fast to make easy use of the automate host for agent screenconnect repairs so we offload that to an agent that can has time to spare. This process is not a heavy or strenuous process for the agent and it resolves the timing issues created when multiple agents are offline and needing service restarts. Select an agent that is always on, can be a server or workstation that can see the Screenconnect URL. Only one agent is needed for all clients and not 1 agent per client.
Using ScreenConnect to restart offline agents.
For you to use this feature you will need to first install and configure the RMM+ tool for Screen Connect. This tool can be found in your SrceenConnect web console under "integrations" in the admin panel.
Once installed and enabled and you created your private key for it during the setup process, take that key and update the Habitat stalled Agents tool by selecting an agent and right clicking for menu.
This will open a window to place in your RMM+ security key code.
Now your able to use screenconnect to manage the LTAgent services on the local computers.