If Volume is currently locked scans will show Unknown as the status.
Posted: Thu Jul 17, 2025 3:43 pm
When Auto Unlock is false and a user has not unlocked their drive you will see Unknown as status and no gold lock on agent volume.
If a volume is encrypted and has a keyprotector that has locked the drive so that the current status is locked. Then the drive will return a zero disk space and a Unknown status as seen in the following image.
When an agent runs a BitLocker scan, it will return an Unknown status, to re-establish accurate scans, you will need to unlock the drive and then refresh the scan on the agent or allow agent toupdate via automation (+/- 4hours in Automate)
Now when scan runs it will see the volume and the key protectors available for that volume.
You should always keep a hardcopy of volume exports to CSV for safe long term storage.
If a volume is encrypted and has a keyprotector that has locked the drive so that the current status is locked. Then the drive will return a zero disk space and a Unknown status as seen in the following image.
- Screenshot 2025-07-17 112956.png (104.48 KiB) Viewed 4044 times
When an agent runs a BitLocker scan, it will return an Unknown status, to re-establish accurate scans, you will need to unlock the drive and then refresh the scan on the agent or allow agent toupdate via automation (+/- 4hours in Automate)
- Screenshot 2025-07-17 113632.png (123.92 KiB) Viewed 4044 times
Now when scan runs it will see the volume and the key protectors available for that volume.
- Screenshot 2025-07-17 113845.png (142.09 KiB) Viewed 4044 times
You should always keep a hardcopy of volume exports to CSV for safe long term storage.