Support Forum

new agents failing to pick up polcy assigned to location.

this agent was installed on 11/11/2024.
its been in a location with the linux update policy for 15 days as of 11/26
it still have not picked up the linux update policy, now if I force it it will pick up the policy, but should it not automatically pick up the policy assigned to the location?

Was this a new agent arriving at location after the initial policy was set?

Yes the policy I set it about 2 months ago against the location, and these and 2 other agents are new checkins, and they also have not picked up the policy applied to the location, do I need to reapply the policy when new agents check in?

Perfect, that was the infomation I was seeking. I was able to duplicate the same issue over the holiday. Give me a couple of days to get this issue into the rotation. Should have a fix released by end of week.

Has this been resolved yet? I'm having the same issue where new agents aren't picking up all policies.

Yes Sir,

We are woring on this issue and expect a update release in the next few days. The pluhin will auto update for you so you wount have to do anything to get the update.

I'll post here when we have released the update.

Just placed Build 1.0.0.24 in to our test center. We will need to allow it a day or so in our test environment before we release it. Should be out by Friday.

We just posted build 1.0.0.24 which we believe will resolve this issue for you.

Here is the build link
https://delivery.shopifyapps.com/-/710b ... f6fc9829f2

You can update manually or allow the auto updater to fire off tonight and update the plugin for you.