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Windows 11 Upgrades not attempting
Posted: Thu May 16, 2024 7:05 pm
by LHChris
I scheduled a client to upgrade to Win11 last night and all of the agents still just show them as scheduled for 5/15/2024 10:30:00 PM with "None" for last attempt and last log.
I tried re-scanning agent but still looks the same.
There are 28 Agents in this Client that are capable of upgrading to Win11.
Is there a log for patch remedy somewhere so I can see if it is at least attempting to do something or receiving an error?
Re: Windows 11 Upgrades not attempting
Posted: Fri May 17, 2024 4:36 pm
by Cubert
Yes, There are server level logs at C:\Program Files\LabTech\logs\plugin_patch_Remedy.log
This is where Automate stores all the automation requests the plugin makes. We log when schedules are fired off so if it was attempted, it would show here.
Was this scheduled same day or did you schedule it out several days?
Re: Windows 11 Upgrades not attempting
Posted: Fri May 17, 2024 4:39 pm
by LHChris
Was the day before, so on 5/14 I scheduled it to run 5/15.
Re: Windows 11 Upgrades not attempting
Posted: Fri May 17, 2024 4:43 pm
by LHChris
This is the entirety of the logs for 5/15
Code: Select all
LTAgent v240.146 - 5/15/2024 12:05:48 AM - Plugin PatchRemedy, Version=1.0.5.18, Culture=neutral, PublicKeyToken=null: Windows OS Upgrade Operations starting.:::
LTAgent v240.146 - 5/15/2024 12:05:48 AM - Plugin PatchRemedy, Version=1.0.5.18, Culture=neutral, PublicKeyToken=null: (Windows Update Assistant) Service Disabled.:::
LTAgent v240.146 - 5/15/2024 12:05:48 AM - Plugin PatchRemedy, Version=1.0.5.18, Culture=neutral, PublicKeyToken=null: Windows OS Upgrade Operations completed.:::
LTAgent v240.146 - 5/15/2024 12:30:52 AM - Plugin PatchRemedy, Version=1.0.5.18, Culture=neutral, PublicKeyToken=null: Windows Updates Operations starting.:::
LTAgent v240.146 - 5/15/2024 12:30:52 AM - Plugin PatchRemedy, Version=1.0.5.18, Culture=neutral, PublicKeyToken=null: (New agent detection) Started.:::
LTAgent v240.146 - 5/15/2024 12:30:53 AM - Plugin PatchRemedy, Version=1.0.5.18, Culture=neutral, PublicKeyToken=null: (New agent detection) Completed, added [4] new agents:::
LTAgent v240.146 - 5/15/2024 12:30:53 AM - Plugin PatchRemedy, Version=1.0.5.18, Culture=neutral, PublicKeyToken=null: Windows Updates Operations completed.:::
LTAgent v240.146 - 5/15/2024 2:33:43 PM - Plugin PatchRemedy, Version=1.0.5.18, Culture=neutral, PublicKeyToken=null: Windows Updates Operations starting.:::
LTAgent v240.146 - 5/15/2024 2:33:43 PM - Plugin PatchRemedy, Version=1.0.5.18, Culture=neutral, PublicKeyToken=null: (Windows Update Scheduler) Service started:::
LTAgent v240.146 - 5/15/2024 2:33:43 PM - Plugin PatchRemedy, Version=1.0.5.18, Culture=neutral, PublicKeyToken=null: (Windows Update Scheduler) scripted for [0] agents.:::
LTAgent v240.146 - 5/15/2024 2:33:43 PM - Plugin PatchRemedy, Version=1.0.5.18, Culture=neutral, PublicKeyToken=null: Windows Updates Operations completed.:::
LTAgent v240.146 - 5/15/2024 11:04:32 PM - Plugin PatchRemedy, Version=1.0.5.18, Culture=neutral, PublicKeyToken=null: Current Version is (1.0.5.18) and the available version is (1.0.5.18):::
LTAgent v240.146 - 5/15/2024 11:04:32 PM - Plugin PatchRemedy, Version=1.0.5.18, Culture=neutral, PublicKeyToken=null: Plugin version is current:::
Re: Windows 11 Upgrades not attempting
Posted: Fri May 17, 2024 5:24 pm
by Cubert
Interesting OK,
From logs... It looks like the following is being triggered.
LTAgent v240.146 - 5/15/2024 12:05:48 AM - Plugin PatchRemedy, Version=1.0.5.18, Culture=neutral, PublicKeyToken=null: (Windows Update Assistant) Service Disabled.:::
Here is where we test for disabled services and exit scheduler task automation if value is found.
Code: Select all
If CInt(myICC.GetSQL(String.Format("SELECT count(*) FROM `properties` WHERE `Name` = 'PatchRemedyWindowsUpgradeService' and `Value` = '1';"))) = 0 Then
myICC.LogMessage("(Windows Update Assistant) Service Disabled. ")
Exit Sub
End If
So to fix,
You need to clear the flag .
Code: Select all
UPDATE `properties` SET `value` = 0 WHERE `Name` = 'PatchRemedyWindowsUpgradeService'
Afterwards reschedule agent(s) again. Must schedule over 24 hours or next day to trigger automated schedule else if you schedule same day, we just schedule the script for the time frame at the point you save schedule. This is why I asked if it was a same day or next day schedule. Two different processes take place based on same day/any other days.
Re: Windows 11 Upgrades not attempting
Posted: Fri May 17, 2024 5:48 pm
by LHChris
Cubert wrote: Fri May 17, 2024 5:24 pm
So to fix,
You need to clear the flag .
Code: Select all
UPDATE `properties` SET `value` = 0 WHERE `Name` = 'PatchRemedyWindowsUpgradeService'
Where do I do this?
Re: Windows 11 Upgrades not attempting
Posted: Mon May 20, 2024 1:49 pm
by Cubert
Not to worry, Ill fix it here so You have a control to manage that setting. I'll get an update out today that will allow you to switch that setting in the plugin.
Re: Windows 11 Upgrades not attempting
Posted: Mon May 20, 2024 2:21 pm
by Cubert
I have now posted the latest update to Patch Remedy
Auto update should kick in tonight and update the plugin automaticlly, but if you want the fix now... The link is here.
https://delivery.shopifyapps.com/-/3aa5 ... 8876b24ff7
Here is how it works:
- If the menu item says Disable Windows Upgrade Service then you are enabled and clicking the menu item will disable you.
- If the menu item says Enable Windows Upgrade Service then you are currently disabled and clicking the menu item will enable you again.
This is only available in the Main Patch Remedy View and not in the Client Console view.
- Screenshot 2024-05-20 101757.png (17.31 KiB) Viewed 5209 times
Re: Windows 11 Upgrades not attempting
Posted: Thu Jun 20, 2024 9:51 pm
by LHChris
Been trying to upgrade windows 10 to 11 and upgrade windows 10 feature updates to newer versions (ie 1908>22H2) and Patch Remedy is still seemingly doing nothing.
Here is log from the whole day of 6/19, that day I scheduled 2 whole clients to upgrade windows 10. I set the scheduled upgrade 3 days before.
Code: Select all
LTAgent v240.223 - 6/19/2024 12:00:06 AM - Plugin PatchRemedy, Version=1.0.5.19, Culture=neutral, PublicKeyToken=null: Windows OS Upgrade Operations starting.:::
LTAgent v240.223 - 6/19/2024 12:00:09 AM - Plugin PatchRemedy, Version=1.0.5.19, Culture=neutral, PublicKeyToken=null: Windows OS Upgrade Operations completed.:::
LTAgent v240.223 - 6/19/2024 12:31:23 AM - Plugin PatchRemedy, Version=1.0.5.19, Culture=neutral, PublicKeyToken=null: Windows Updates Operations starting.:::
LTAgent v240.223 - 6/19/2024 12:31:24 AM - Plugin PatchRemedy, Version=1.0.5.19, Culture=neutral, PublicKeyToken=null: (New agent detection) Started.:::
LTAgent v240.223 - 6/19/2024 12:31:24 AM - Plugin PatchRemedy, Version=1.0.5.19, Culture=neutral, PublicKeyToken=null: (New agent detection) Completed, added [20] new agents:::
LTAgent v240.223 - 6/19/2024 12:31:24 AM - Plugin PatchRemedy, Version=1.0.5.19, Culture=neutral, PublicKeyToken=null: Windows Updates Operations completed.:::
LTAgent v240.223 - 6/19/2024 2:32:51 PM - Plugin PatchRemedy, Version=1.0.5.19, Culture=neutral, PublicKeyToken=null: Windows Updates Operations starting.:::
LTAgent v240.223 - 6/19/2024 2:32:51 PM - Plugin PatchRemedy, Version=1.0.5.19, Culture=neutral, PublicKeyToken=null: (Windows Update Scheduler) Service started:::
LTAgent v240.223 - 6/19/2024 2:32:51 PM - Plugin PatchRemedy, Version=1.0.5.19, Culture=neutral, PublicKeyToken=null: (Windows Update Scheduler) scripted for [0] agents.:::
LTAgent v240.223 - 6/19/2024 2:32:51 PM - Plugin PatchRemedy, Version=1.0.5.19, Culture=neutral, PublicKeyToken=null: Windows Updates Operations completed.:::
LTAgent v240.223 - 6/19/2024 11:04:11 PM - Plugin PatchRemedy, Version=1.0.5.19, Culture=neutral, PublicKeyToken=null: Current Version is (1.0.5.19) and the available version is (1.0.5.19):::
LTAgent v240.223 - 6/19/2024 11:04:11 PM - Plugin PatchRemedy, Version=1.0.5.19, Culture=neutral, PublicKeyToken=null: Plugin version is current:::
Any help here would be appreciated.
Re: Windows 11 Upgrades not attempting
Posted: Mon Jun 24, 2024 5:27 pm
by Cubert
Sure,
Can you tell when you set the schedule to? time and date.
According to your log the upgrade scheduler fired off, found no agents for date and exited.
We query Automate for a list of agents where the date they have for schedule is current days date. This would be the list of agent that were scheduled for that day.
You can test your agents dates to see if they are showing up. I would modify SQL query below and remove WHERE statement to get a list of all agents scheduled settings. Lets see if something is malformed.
Code: Select all
SELECT ComputerID,ComputerName,WUGSchedule,WUGPolicyID FROM plugin_p4a_patch_remedy_agent WHERE date(`WUGSchedule`) = curdate();
Post your data back here
.