Support Forum

Posted: **Thu May 12, 2022 12:25 pm**

Hello I have one system showing two recovery keys. Any idea how to resolve this and which one is correct?

Posted: **Thu May 12, 2022 12:39 pm**

We execute the following in POSH to gather the keys. If it pumps out multiple recovery keys then they are all accurate. It is plausible that an stale recorded exists in database so we won't rule that out either.

On the agent in question, from agent console , open the command line tool and execute the following, see what is returned. if only one key returned then the other record is a stale one and should be removed.

Code: Select all

@powershell "get-bitlockervolume c: | Select MountPoint,KeyProtector;foreach ($volume in $Volumes){foreach($key in $volume.KeyProtector){write-output $key.RecoveryPassword}}"

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two recovery passwords

two recovery passwords

Re: two recovery passwords