PatchRemedy not loading, existing help not effective

Support and question forum for Patch Remedy 4 WUA plugin for LabTech. This plugin was retired on 06/01/2022. All new Patch Remedy 5 is now the current plugin. This forum is for retaining the old posts for Patch Remedy 4.
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NCCShipley
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Joined: Wed May 27, 2020 2:31 pm
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PatchRemedy not loading, existing help not effective

Post by NCCShipley »

Hi all, PatchRemedy is not loading for us. Following the troubleshooting in If Patch Remedy fails to launch http://support.plugins4labtech.com/view ... f=7&t=5659 we are led to the lt client log file. I see this issue:

"MESSAGE="Observed unhandled dispatcher exception: PatchRemedy InitializeComponent Could not load file or assembly 'DevExpress.XtraCharts.v12.2, Version=12.2.17.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a' or one of its dependencies. The system cannot find the file specified. Could not load file or assembly 'DevExpress.XtraCharts.v12.2, Version=12.2.17.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a' or one of its dependencies. The system cannot find the file specified.""

As indicated, I downloaded the DevExpress library and put it into my LT Client folder, then relaunched the Control Center. Still the same error in my LT Client log file. any help?

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Cubert
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Re: PatchRemedy not loading, existing help not effective

Post by Cubert »

Did you try the executable?

In that post there is the zip to download the dll directly and a zip to run installer. The installer adds a few items to PATH and environment so that the dlls are seen.

NCCShipley
Posts: 10
Joined: Wed May 27, 2020 2:31 pm
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Re: PatchRemedy not loading, existing help not effective

Post by NCCShipley »

Thank you, been using Janus Tech to help me with Automate and setting up plugins etc in the past, this is my first experience using support in the forums. I definitely glossed over the reply to initial thread and did not pick up that Cubert is associated with/is a coder for the software :) After trying the installation for DXperience-12.2.17.zip, I get this error in the installer:

Cannot register types for eXpressAppFramework assembly

Looking at my antivirus, there are no logged events from things being blocked (Sophos Intercept X Advanced with EDR).
Nothing in my Windows Application or System logs are referencing the installation
Tried to "Save Logs" but it didn't write a file

NCCShipley
Posts: 10
Joined: Wed May 27, 2020 2:31 pm
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Re: PatchRemedy not loading, existing help not effective

Post by NCCShipley »

.... but PatchRemedy does open now

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Cubert
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Re: PatchRemedy not loading, existing help not effective

Post by Cubert »

Gremlins I tell ya! They hide in the wires..

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