Index was out of range.

Supports the detector plugin and any feature or other requests around the plugin.
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iternalnetworks
Posts: 9
Joined: Wed Mar 23, 2016 1:36 am
8

Index was out of range.

Post by iternalnetworks »

I'm getting an error on all agents when I try to use the "Clear and attempt LT Agent Service Using ScreenConnect" command. The error is "Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index"

Any ideas on how to fix this?
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iternalnetworks
Posts: 9
Joined: Wed Mar 23, 2016 1:36 am
8

Re: Index was out of range.

Post by iternalnetworks »

After a little more digging I figured out my issue. Hopefully this will help someone else.

The ScreenConnnect plugin RMM+ had been removed in our ScreenConnect instance. Once I went into ScreenConnect and reinstalled the plugin and setup the password in both ScreenConnect and the Stalled Agent plugin, it now works.

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