Support Forum

I'm getting an error on all agents when I try to use the "Clear and attempt LT Agent Service Using ScreenConnect" command. The error is "Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index"

Any ideas on how to fix this?

After a little more digging I figured out my issue. Hopefully this will help someone else.

The ScreenConnnect plugin RMM+ had been removed in our ScreenConnect instance. Once I went into ScreenConnect and reinstalled the plugin and setup the password in both ScreenConnect and the Stalled Agent plugin, it now works.