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Trying out the new plugin, seeing this in the UI; what do you need from me?

Starting Backup of 172.16.69.1 on Agent ID [980]

Attempting to use Agent [ITLOGIX-VM7-02] at location [2] to backup the PFSense unit 172.16.69.1.
Uploading powershell script
Uploading shell script

Checking for support files .........
Checking for installed software .................Installing support software ...................
Failed to install required software

Does agent have access to surf internet and does it have Powershell working?

If you try again it may select a different system, do you get same response?

1) yes it can get to the web
2) how to pick and end point, the plugin seems to pick a random machine to use, some times a Linux agent

3)Here is the run from my workstation, Windows 10.

Starting Backup of 172.16.69.1 on Agent ID [966]

Attempting to use Agent [ITLOGIX-PC-04] at location [2] to backup the PFSense unit 172.16.69.1.
Uploading powershell script
Uploading shell script

Checking for support files ........
Checking for installed software .................Installing support software ...........
Executing backup commands ................................
Execution has timed out, no return command responce .. exiting

Yeap, we been working on this issue and several others. We have build 1.0.2 in the meat grinder now getting worked so we make sure its deploying accurately and not to MAC or Linux systems.


And yes it is "picking" a system. We have a bit of logic going on inside it where it is looking at OS, CPU load, Executing commands in labtech, if system is a master or not and last check in time. We take all this data and determine at that point in time what systems are best to handle our request and we send to that system the requests to query firewall. This allows the system to be automated in later versions and not fail to get information due to an assigned scanner system offline or overloaded.

We will be announcing release later today I believe and at the latest tomorrow.

Ok, installed the new plugin today. This is what i'm seeing

Uploading powershell script
Uploading shell script

Checking for support files .........
Checking for installed software ...............
Installing support software .................
Executing backup commands ................................
Execution has timed out, no return command responce .. exiting

Execution timeout means you're not authenticating or the address we are hitting is not valid.

If PFSense is set to use different ports other than 443 for admin and or is not set to use HTTPS then this will cause a execution timeout.

Validate that your PFSense is above version 2.3.x, Make sure you can access it on https://myIPAddress and that the "PFSense" user in your location consoles Password tab is accurate.

We do have plans to improve the types of addresses we hit to include http and higher ports than the original 80/443. But thats later as we get a basic options setup. (Baby Steps)

Yup that is the issue, my internal firewall is on HTTPS port 4443, which is the case for about 50% of my customers as well b/c 443 is used for other SSL activity

Ok I will make that my next addition to plugin