Support Forum

ShawnSwitzer wrote: Wed Jul 17, 2024 5:25 pm I just noticed that we are also getting the expired license error.

See if that fixed your issues?

Cubert wrote: Thu Jul 18, 2024 3:20 pm

ShawnSwitzer wrote: Wed Jul 17, 2024 5:25 pm I just noticed that we are also getting the expired license error.

See if that fixed your issues?

That solved it. Thanks.
What was the issue?

Hi, im getting licence expired again.

On July 17th, our license server, hosted on AWS, encountered an operational disruption. Notably, this incident is not an isolated occurrence. Over the past several months, we have observed and tracked similar outages consistently in and around the 17th of each month. It appears as though our server adheres to a monthly calendar reminder: “Time for scheduled latency!”

Our license server maintains communication with Shopify through webhooks—these small messengers relay critical information, including successful subscription billing. However, when a webhook experiences three consecutive timeouts, it gracefully terminates the connection. There are no alarms, no fanfare—just a discreet exit.

During our troubleshooting phase the situation becomes even more intriguing during the late-night hours between 12 am and 1 am on July 16th and 17th. During this time, several servers within our group encountered elevated latency consistent with the license server. Shopify also runs the billing at midnight which falls into this same window.

Regarding the persistent “license expired” message you’ve been receiving, rest assured it is not a glitch in the matrix. A specific subset of users, including yourself, falls within the billing cycle spanning the 15th to the 17th of each month. This pattern resembles clockwork, albeit of the less predictable variety—a gradual fading rather than reliable regularity.

In response to the July 17th outage, we made the decision to relocate our license server from its previous datacenter to a new datacenter. We are hopeful that this resolves the licensing issues people are experiencing.

We are having the same issue as others and all is active with out billing information but still it is showing that our license is expired in Automate. Can you please fix it for us as well?

Oh, sorry about that. See if that fixed your issues.

I updated my Habitat plugin and now I'm getting license expired. Can you fix?

Cubert wrote: Fri Aug 09, 2024 3:34 pm Oh, sorry about that. See if that fixed your issues.

Thank you, that resolved the problem for us!

Also, just wanted to ask since I also emailed the support email address provided on the site (helpdesk<at>plugins4automate.com) but I got a NDR response that the account doesn't exist. Can the correct email address be updated on the site so future attempts will be successful?

Much appreciated and thanks for the support

That is an old mailbox alias but should be working? Our main support address is support@plugins4automate.com.