plugin crashes with ssl error

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cbacon
Posts: 7
Joined: Thu Feb 16, 2023 7:15 pm
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plugin crashes with ssl error

Post by cbacon »

When launching the plugin from any screen in Automate it gives an error related to SSL certificate and the url is https://lp.plugins4labtech.com/api.api. ... K......and then Automate closes.

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Cubert
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Re: plugin crashes with ssl error

Post by Cubert »

Make sure you are on latest version

https://delivery.shopifyapps.com/-/09f0 ... 95bea9623d

cbacon
Posts: 7
Joined: Thu Feb 16, 2023 7:15 pm
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Re: plugin crashes with ssl error

Post by cbacon »

I updated to the latest version 2.0.1.105 and no change I still get the error

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Cubert
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Re: plugin crashes with ssl error

Post by Cubert »

I suspect you may have a different problem.

Here is the URL in question: (safe)

Screenshot 2023-04-24 095532.png
Screenshot 2023-04-24 095532.png (14.84 KiB) Viewed 11124 times


and here is the code in the plugin:

Screenshot 2023-04-24 095903.png
Screenshot 2023-04-24 095903.png (15.09 KiB) Viewed 11124 times

Both are the same address so if plugin is trying to call https://lp.plugins4labtech.com then it is not he DLL for version 2.0.1.105.


This is actually not uncommon with Automate as it sometimes fails to pass down the DLL to the client control center. It shows the correct version on the Automate server and in the control center plugin manager but the local console is not getting the DLL updated.

We have this issue documented here.

viewtopic.php?t=5523


In the case of the article above it's not a license issue they see but a version issue inside the plugin. In your case the plugin changes the target of the license service so you would see it still attempting to contact old URL. This is what we are suspecting is happening.

So follow the articles instructions to delete your plugins folder and relaunch the control center. Then retry the plugin and see if you are still getting SSL errors.

cbacon
Posts: 7
Joined: Thu Feb 16, 2023 7:15 pm
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Re: plugin crashes with ssl error

Post by cbacon »

Yes that fixed it. Thxs

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