Support Forum

Looks like ticket entries from the plugin are coming into Connectwise under discussion instead of resolution so we are not recording any time for analyze or clean up. Looks like this started after we updated to 1.0.4.2

I like some of the new features in the current release. I would like to add to this feature request Thread. Can you change the behavior for double clicking a client to drill into the client console instead of removing it and move remove to the right click menu? This seems much more intuitive as doub...

Ask and ye shall receive, Here is a predeployment script that you can use to launch cleaning of a system as a Monitor Action. Import this script and use it as the script to run when alarm hits, edit script and make sure that line 2 is pointing to the Cleaner Maintenance Service script under the Mai...

Hey Shannon,
Have you made progress on any of this? Anything we can do in the mean time?

I think that the time is lower than our boards min which is currently set at 15 min so it is just adding 15 minutes for the entry. Probable a good feature over all, I Just want to keep the noise to a minimum while still showing value to the client. I don't think them seeing separate entries for anal...

That would be perfect, is it possible to have a check box in ticketing to turn on or off analysis time entry?

Doing some billing tonight and I have a couple of clients with 20 or less endpoints that have summary invoices over 150 pages that wont export to quickbooks because they are too large. I am going to have to go through and manually remove time entries until they are small enough to export. For now I ...

Thank you for the scripts, I will look this over asap. Do you think that added monthly scanning options is something that can be done? Also is there a way to modify the ticketing details. We are getting swamped with tickets and the amount of data that is being included in the ticket is way to much f...

Here are some feature requests. Not sure if any of this is already available or feasible but I wanted to throw it out there. How about more options for scheduling? Weekly maybe overkill for most locations, it seems to be creating a lot of tickets anyway. Most of our clients would be good with a mont...

That is better, Now onto the tweaking! Thank you.