Search found 11 matches
- Thu Jun 23, 2022 9:51 am
- Forum: Patch Remedy 5
- Topic: Upgrade from v4 to v5
- Replies: 5
- Views: 2492
Re: Upgrade from v4 to v5
Hi there That didn't help unfortunately, the plugin is still missing the green ticks and the version number. I looked through the plugin list but I couldn't see any duplicates or anything else that was showing patchremedy.dll. I checked the first few in the list (they were AD plugins from the AD sol...
- Wed Jun 22, 2022 3:02 pm
- Forum: Patch Remedy 5
- Topic: Upgrade from v4 to v5
- Replies: 5
- Views: 2492
Re: Upgrade from v4 to v5
Hi there, I followed your instructions exactly but it hasn't helped unfortunately. The version I was initially using was 1.0.5.10 however i tried again with the one you linked. When I updated the plugin it said the GUID was different and I told it to go ahead. I restarted the DB agent restarted the ...
- Tue Jun 21, 2022 4:48 pm
- Forum: Patch Remedy 5
- Topic: Upgrade from v4 to v5
- Replies: 5
- Views: 2492
Upgrade from v4 to v5
Hi there We were a v4 customer for a number of years. I followed the upgrade post (buy v5, cancel v4 sub) and got the download link through. I went into the plugin manager in Automate and removed the previous version, closed out of CC, went back into it again and installed the new plugin version usi...
- Wed Nov 17, 2021 7:21 pm
- Forum: Patch Remedy for LabTech (Patch Remedy 4) Retired
- Topic: Windows 10 Upgrade tab not showing all machines
- Replies: 1
- Views: 1612
Windows 10 Upgrade tab not showing all machines
Hi there We've only recently started using PR but have had it installed for around a week so hopefully it has had time to do its scans to populate the various views. We only have it attached to our own machines in Automate at the moment. We have 41 workstations in our company/location but only 31 ar...
- Tue Oct 29, 2019 2:39 pm
- Forum: App Genie
- Topic: A few app update questions
- Replies: 5
- Views: 14821
Re: A few app update questions
Hi there
I didn't get a response to this, can you get back to me please?
I didn't get a response to this, can you get back to me please?
- Tue Sep 17, 2019 2:54 pm
- Forum: App Genie
- Topic: App Genie showing as Expired
- Replies: 3
- Views: 9969
Re: App Genie showing as Expired
Thanks a lot for the quick response, I've checked the product and it is showing as valid again.
Thanks again
Ollie
PS I'm going to remove the screenshot of our invoice in the first post.
Thanks again
Ollie
PS I'm going to remove the screenshot of our invoice in the first post.
- Tue Sep 17, 2019 1:44 pm
- Forum: App Genie
- Topic: App Genie showing as Expired
- Replies: 3
- Views: 9969
App Genie showing as Expired
Hi
I've just noticed that our App Genie is showing as expired
but we are paying our monthly fee
Can this be resolved ASAP please?
Thanks
I've just noticed that our App Genie is showing as expired
but we are paying our monthly fee
Can this be resolved ASAP please?
Thanks
- Tue Sep 17, 2019 1:31 pm
- Forum: App Genie
- Topic: A few app update questions
- Replies: 5
- Views: 14821
Re: A few app update questions
Hi there
Apologies for the delay, I've not looked at the product for a few weeks. Can you tell me please how I go about getting the App Genie server logs? We are a cloud install so I don't have access to the console anymore if that is relevant.
Many thanks
Ollie
Apologies for the delay, I've not looked at the product for a few weeks. Can you tell me please how I go about getting the App Genie server logs? We are a cloud install so I don't have access to the console anymore if that is relevant.
Many thanks
Ollie
- Fri Aug 02, 2019 4:53 pm
- Forum: App Genie
- Topic: A few app update questions
- Replies: 5
- Views: 14821
A few app update questions
Hi there We are now using App Genie and have a few questions. Screen1.JPG What do the red and green circles on the left of the Enabled agents section refer to? Is it whether the agent is online or not? We've had the product running for a few weeks now but as you can see, for instance for Putty, the ...
- Tue Jul 09, 2019 10:43 pm
- Forum: App Genie
- Topic: Does App Genie work with hosted Automate
- Replies: 2
- Views: 9322
Re: Does App Genie work with hosted Automate
Thanks for the prompt response Cubert! I have to say that even native speakers struggle with that occasionally, I have to correct co-workers now and again ;) Please rest assured though that affected is the correct usage in this case. Thanks a lot for the info, looking forward to trying it out. Is th...