Support Forum

Hi there

That didn't help unfortunately, the plugin is still missing the green ticks and the version number. I looked through the plugin list but I couldn't see any duplicates or anything else that was showing patchremedy.dll. I checked the first few in the list (they were AD plugins from the AD ...

Hi there,

I followed your instructions exactly but it hasn't helped unfortunately. The version I was initially using was 1.0.5.10 however i tried again with the one you linked. When I updated the plugin it said the GUID was different and I told it to go ahead. I restarted the DB agent restarted ...

Hi there

We were a v4 customer for a number of years. I followed the upgrade post (buy v5, cancel v4 sub) and got the download link through. I went into the plugin manager in Automate and removed the previous version, closed out of CC, went back into it again and installed the new plugin version ...

Hi there

We've only recently started using PR but have had it installed for around a week so hopefully it has had time to do its scans to populate the various views. We only have it attached to our own machines in Automate at the moment. We have 41 workstations in our company/location but only 31 ...

Hi there

I didn't get a response to this, can you get back to me please?

Thanks a lot for the quick response, I've checked the product and it is showing as valid again.

Thanks again

Ollie

PS I'm going to remove the screenshot of our invoice in the first post.

Hi

I've just noticed that our App Genie is showing as expired
but we are paying our monthly fee


Can this be resolved ASAP please?

Thanks

Hi there

Apologies for the delay, I've not looked at the product for a few weeks. Can you tell me please how I go about getting the App Genie server logs? We are a cloud install so I don't have access to the console anymore if that is relevant.

Many thanks

Ollie

Hi there

We are now using App Genie and have a few questions.

Screen1.JPG

What do the red and green circles on the left of the Enabled agents section refer to? Is it whether the agent is online or not?

We've had the product running for a few weeks now but as you can see, for instance for ...

Thanks for the prompt response Cubert! I have to say that even native speakers struggle with that occasionally, I have to correct co-workers now and again ;) Please rest assured though that affected is the correct usage in this case.

Thanks a lot for the info, looking forward to trying it out. Is ...