Support Forum

I'll need to open a ticket. I have a new laptop that's never had the LT client or been in the LT database. I have a set of apps installed automatically and they installed. Adobe Reader and Adobe Reader DC Update also show installed, but they are not installed. I tried to installed them, but I get ...

Update: I tried to install Google Chrome from the computer screen in LT, and it installed properly. I don't know why it didn't work from the Chocolatey screen from within the client. I tried to install Notepad++ from the client Chocolatey screen and it failed with the same error. However, when I ...

OK, I have another computer with the same issue, but with Google Chrome. I had a computer that had the LT client and was registered with LT. The laptop was re-imaged and I reinstalled the LT client. Once the re-imaged laptop was registered with LT, I tried to install Chrome from the Chocolatey ...

The user called me that they did not have Adobe Acrobat Reader installed. They had a new laptop and, once the LT client was installed, Chocolatey was "supposed" to install apps that were approved. Adobe Acrobat didn't get installed. I looked at the computer in LT and Chocolatey said it was installed ...

I'm trying to install Adobe Acrobat Reader DC on a computer. When I select the package, I get the error in the screenshot I attached to this. Last week, I contacted support with an issue where an upgrade to LT 11 cleared the chocolatey tables. When I reinitialized chocolatey, some of the computer ...

I'm on 2.0.1.82.

Yes, I see that now. I'm looking at the Click Configuration and it has everything off. The system options are all disabled, too. Wow, this sucks. So, no way to get that data back, right? Would explain why folks aren't getting silverlight updated.

I've had not end of trouble with ...

The sql queries you supplied have empty queries. I assume this is because the maintenance master switch was off. Is that true?

I figured out why things are blank. The Master control switches were off. I don't know if that has anything to do with it or not. I didn't turn them off and, based on the logs, I can't tell when they were turned off. This is how I knew they were off in the first place. I looked at the logs and found ...

My LT instance is hosted, so I don't really have access to the database. I checked again this morning and still empty. I have the Squidworks SQL analyzer installed in my LT console. Do you have a query I could run that would tell me if the tables are empty?

Assuming they are or not, what's my next ...

Hello - I'm hosted by LT, and they upgraded my instance to version 11. Today, I was going through the changes and was viewing my Chocolatey settings, when I noticed the applications within the Approved Applications tab was blank. Also, the installed apps for individual computers is blank too. I'm ...