Support Forum

My point was that when clicking on install update button, the popup says the same message as when pressing the scan button.

At the customer level, it would be great to have a data export button, in addition to the print report button, that exports all this information for all agents at once, with each agent being on its own line and each line having the information you mentioned. On the Patch remedy page, when clicking o...

It looks like there may be an unexpected result when selecting "Install KB from List".
It appears that when selecting an update and pressing ok, that it launches another scan and doesn't attempt to run the install. The popup window says "(Patch Remedy Scans) Scheduled for XYZ"

Something like that would be great. I have a some notes below as to what we have had to deal with in case that helps with any ideas for improving the reporting. Trying to determine what is working and not working and making a report for auditing takes a bit of time-consuming effort. Currently, I'm p...

I have a question about returning the scanning frequency to its defaults and using the new Master Group. I was having trouble getting the Patch Remedy Master Group to show up and getting the daily scanning and patching to return to the new norm. I also noticed that systems stopped getting patched af...

Thanks for the clarification. However, ever since the "Enable client applications" feature was added, our "Managed Applications" went blank on all our customers, and the "current" column went red for all agents on all customers. More recently, however, on the "App ...

Can you clarify the “Enable Client Applications” feature/function regarding the following points? I’m troubleshooting why applications have stopped updating over the last several months. I want to verify the expected function of the new features before verifying all other prerequisites and problems ...

The Patch Remedy Print report at the customer level has 5 columns, including the percentage level, which is very helpful. What are your thoughts on including a column for "Last PR Update". I think this would be a nice addition because if a group of systems is broken, in sleep mode/hibernat...

That would be fantastic.
That may also help other partners that have lots of sites and approaching 1000 agents per customer, putting the resources over the edge.
Much appreciated.

I wanted to follow up to see if you had any thoughts on generating and exporting reports by locations/sites and deploying by locations/sites. I think Patch Remedy solves many problems, but for the first issue, it doesn’t have a way to export a compliance or status report for all agents or by sites. ...