Search found 2 matches
- Wed Apr 22, 2020 8:33 pm
- Forum: AcceloSync Plugin for LabTech
- Topic: Duplicate tickets upon sync from CWA
- Replies: 0
- Views: 20263
Duplicate tickets upon sync from CWA
In most scenarios, when our AcceloSync plugin syncs a ticket from CWA to Accelo 2 tickets are created. It appears to be when the ticket in CWA has an owner on it. Ticket 1 in Accelo shows an owner. Ticket 2 in Accelo shows unassigned. If we create a ticket in Labtech and leave it unassigned (no owne...
- Mon Apr 20, 2020 7:45 pm
- Forum: AcceloSync Plugin for LabTech
- Topic: AcceloSync for LabTech v1.0!
- Replies: 3
- Views: 14899
Re: AcceloSync for LabTech v1.0!
Is anyone from support for the AcceloSync plugin monitoring this thread? I have a similar issue with my plugin in that duplicate tickets are being created when: - A ticket is created in Labtech with an assigned owner before being sync'd into Accelo. What's weird is the lower ticket ID is the one wit...