Search found 2 matches

by inskevin
Wed Apr 22, 2020 8:33 pm
Forum: AcceloSync Plugin for LabTech
Topic: Duplicate tickets upon sync from CWA
Replies: 0
Views: 18764

Duplicate tickets upon sync from CWA

In most scenarios, when our AcceloSync plugin syncs a ticket from CWA to Accelo 2 tickets are created. It appears to be when the ticket in CWA has an owner on it. Ticket 1 in Accelo shows an owner. Ticket 2 in Accelo shows unassigned. If we create a ticket in Labtech and leave it unassigned (no owne...
by inskevin
Mon Apr 20, 2020 7:45 pm
Forum: AcceloSync Plugin for LabTech
Topic: AcceloSync for LabTech v1.0!
Replies: 3
Views: 14380

Re: AcceloSync for LabTech v1.0!

Is anyone from support for the AcceloSync plugin monitoring this thread? I have a similar issue with my plugin in that duplicate tickets are being created when: - A ticket is created in Labtech with an assigned owner before being sync'd into Accelo. What's weird is the lower ticket ID is the one wit...

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