Page 1 of 1

ESXi Health monitor plug-in not detecting server RAID controller battery/cache module failure on HP proliant server

Posted: Thu Sep 08, 2022 1:45 pm
by mspguyoi
Greetings!,

We are experiencing an issue where we have an HP Proliant server running ESXi that reports via iLO/vSphere that there is an issue with the cache module/Battery but the CIM data isn't showing the issue.

Here are some screenshots that show the issue.
Hardware Error Shown in ESXi vSphere Client
Hardware Error Shown in ESXi vSphere Client
vSphere failed ctlr.png (68.79 KiB) Viewed 1702 times
HP iLO showing failed component
HP iLO showing failed component
iLO failed msg.png (201.14 KiB) Viewed 1702 times
CIM data showing all is okay
CIM data showing all is okay
CIM Data OK.png (202.65 KiB) Viewed 1702 times
Is there a log we can check to see what is being polled and not reporting correctly or what can be done to address this?

Thanks in advance.

J.

Re: ESXi Health monitor plug-in not detecting server RAID controller battery/cache module failure on HP proliant server

Posted: Thu Sep 08, 2022 7:35 pm
by Cubert
Yea,

Have the probe agent run the following at the command line.. Change for your needs.

viewtopic.php?t=5532


This will spit out the raw cim data we get...

Post the cim dump here