MacOS Update Manager is not working

Support forums for the Habitat Automate plugin
Post Reply
Chrisedv
Posts: 1
Joined: Fri Jul 22, 2022 9:05 am
1

MacOS Update Manager is not working

Post by Chrisedv »

Hi There,

we try to Update one of our MacBooks with the Habitat MacOS Update Manager but nothing happens.
We saw that the Tool use the command "softwareupdate -i -a" and if we use this via CLI its working.
But nothing happens with the Manager.

As you can see in the Screenshot the Scan worked and the Tool show us that Updates are available.
Image

But if we now try to force a Update nothing will happen
Image

The Script get sceduled in CWA and the Status change to Running. But after after this it keeps Running and nothing happen on the Mac.

In the Logs we found this:

Code: Select all

2022-07-22 11:09:00+02 MacBook-1 softwareupdated[246]: SoftwareUpdate: request for status for unknown product MSU_UPDATE_21G72_patch_12.5
2022-07-22 11:09:00+02 MacBook-1 SoftwareUpdateNotificationManager[732]: AssertionMgr: Cancel com.apple.softwareupdate.NotifyAgentAssertion-BadgingCountChanged assertion for pid 732, id 0x82D0
2022-07-22 11:09:00+02 MacBook-1 SoftwareUpdateNotificationManager[732]: SUOSUAuthenticationManager: Disabling local authentication requirement
2022-07-22 11:09:00+02 MacBook-1 softwareupdated[246]: Adding client SUUpdateServiceClient pid=732, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/Resources/SoftwareUpdateNotificationManager.app/Contents/MacOS/SoftwareUpdateNotificationManager)
2022-07-22 11:09:00+02 MacBook-1 softwareupdated[246]: SoftwareUpdate: request for status for unknown product MSU_UPDATE_21G72_patch_12.5
2022-07-22 11:09:00+02 MacBook-1 SoftwareUpdateNotificationManager[732]: AssertionMgr: Could not cancel com.apple.softwareupdate.NotifyAgentAssertion-BadgingCountChanged assertion - no assertion found for pid 732
2022-07-22 11:09:00+02 MacBook-1 SoftwareUpdateNotificationManager[732]: (null):softwareupdated: Service connection invalidated!
2022-07-22 11:09:00+02 MacBook-1 SoftwareUpdateNotificationManager[732]: (null):softwareupdated: Service connection invalidated!
2022-07-22 11:09:00+02 MacBook-1 softwareupdated[246]: Removing client SUUpdateServiceClient pid=732, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/Resources/SoftwareUpdateNotificationManager.app/Contents/MacOS/SoftwareUpdateNotificationManager)
2022-07-22 11:09:00+02 MacBook-1 softwareupdated[246]: Removing client SUUpdateServiceClient pid=732, uid=501, installAuth=NO rights=(), transactions=0 (/System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/Resources/SoftwareUpdateNotificationManager.app/Contents/MacOS/SoftwareUpdateNotificationManager)

Does someone have the same experience or can help us to fix it ?

User avatar
Cubert
Posts: 2432
Joined: Tue Dec 29, 2015 7:57 pm
8
Contact:

Re: MacOS Update Manager is not working

Post by Cubert »

So it sounds like the command is sent down to the console of the Mac, it started executing and returning data from the Mac, but the Mac either does not complete or from what you describe does not release and return after update processes complete or fail.

I'll have to go look at that and run some tests against my Mac to see if something in the IOS environment has changed since the design of that tool.

Post Reply

Return to “Habitat”