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New purchase - Patch Remedy is Expired
Posted: Mon May 23, 2022 2:22 pm
by TGSupport
We purchased Patch Remedy last week and it seemed to be working well. However, this morning I'm opening Patch Remedy and it's got an Expired message in the upper right.
What do we need to do to fix that?
Re: New purchase - Patch Remedy is Expired
Posted: Mon May 23, 2022 3:46 pm
by Cubert
PM me with you automate hostname and I will have a look.
You will find the name we look for here in the image below.
Dashboard - > Config- Redirect host name
- config-hostname.jpg (143.07 KiB) Viewed 3035 times
Re: New purchase - Patch Remedy is Expired
Posted: Sat Jun 04, 2022 7:56 pm
by Atomic
Same problem I'm having. PM sent.
Re: New purchase - Patch Remedy is Expired
Posted: Mon Jun 06, 2022 12:31 pm
by Cubert
@Atomic See if your up and running now.
Re: New purchase - Patch Remedy is Expired
Posted: Mon Jun 06, 2022 4:44 pm
by Atomic
Looks good now. Thanks!
Re: New purchase - Patch Remedy is Expired
Posted: Sat Jun 18, 2022 9:44 pm
by NathanWilson
I am also having this problem, can I also pm you please? Was working, now it's saying expired
Re: New purchase - Patch Remedy is Expired
Posted: Mon Jun 20, 2022 12:42 pm
by Cubert
@NathanWilson you should be good now.
Re: New purchase - Patch Remedy is Expired
Posted: Tue Jun 21, 2022 6:44 am
by NathanWilson
Cubert wrote: ↑Mon Jun 20, 2022 12:42 pm
@NathanWilson you should be good now.
Thanks so much!
Re: New purchase - Patch Remedy is Expired
Posted: Fri Aug 19, 2022 4:14 pm
by TGSupport
We are showing Expired again
We let our license lapse but have re-subscribed. I did put our Hostname in our Account settings.
Re: New purchase - Patch Remedy is Expired
Posted: Fri Aug 19, 2022 4:31 pm
by Cubert
@TGSupport.
Ok we found you under CustomerService@ and see that you renewed Patch Remedy 4.
We canceled that subscription and updated it to Patch Remedy 5, You might get a notice in email of cancelation.. Ignore it.
Get 1.0.5.11 here
https://delivery.shopifyapps.com/-/3f26 ... c92f077283
Install it and launch it.. It will come up expired! that's OK.
It will have added your Automate host to the license system and afterwards we can search and find it and enable it.. From this point afterwards it will auto renew based on your account activity.
Send me a email at support@plugins4automate and let me know you updated plugin and have launched it and seen the expired message.