New purchase - Patch Remedy is Expired

Patch Remedy 5 is the next generation of the Plugins4Automate Patch Remedy family of products.
This forum is used to support Patch Remedy 5 only, if your using a previous version of Patch Remedy please see the forum for that version below.
Inside you will find the documentation project for the plugin were you can get insights on how to operate and use Patch Remedy 5.
TGSupport
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Joined: Mon May 23, 2022 1:14 pm
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New purchase - Patch Remedy is Expired

Post by TGSupport »

We purchased Patch Remedy last week and it seemed to be working well. However, this morning I'm opening Patch Remedy and it's got an Expired message in the upper right.

What do we need to do to fix that?

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Cubert
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Re: New purchase - Patch Remedy is Expired

Post by Cubert »

PM me with you automate hostname and I will have a look.


You will find the name we look for here in the image below.

Dashboard - > Config- Redirect host name


config-hostname.jpg
config-hostname.jpg (143.07 KiB) Viewed 2902 times

Atomic
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Re: New purchase - Patch Remedy is Expired

Post by Atomic »

Same problem I'm having. PM sent.

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Cubert
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Re: New purchase - Patch Remedy is Expired

Post by Cubert »

@Atomic See if your up and running now.

Atomic
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Re: New purchase - Patch Remedy is Expired

Post by Atomic »

Looks good now. Thanks!

NathanWilson
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Re: New purchase - Patch Remedy is Expired

Post by NathanWilson »

I am also having this problem, can I also pm you please? Was working, now it's saying expired

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Cubert
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Re: New purchase - Patch Remedy is Expired

Post by Cubert »

@NathanWilson you should be good now.

NathanWilson
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Re: New purchase - Patch Remedy is Expired

Post by NathanWilson »

Cubert wrote: Mon Jun 20, 2022 12:42 pm @NathanWilson you should be good now.
Thanks so much!

TGSupport
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Re: New purchase - Patch Remedy is Expired

Post by TGSupport »

We are showing Expired again

We let our license lapse but have re-subscribed. I did put our Hostname in our Account settings.

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Cubert
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Re: New purchase - Patch Remedy is Expired

Post by Cubert »

@TGSupport.

Ok we found you under CustomerService@ and see that you renewed Patch Remedy 4.

We canceled that subscription and updated it to Patch Remedy 5, You might get a notice in email of cancelation.. Ignore it.




Get 1.0.5.11 here

https://delivery.shopifyapps.com/-/3f26 ... c92f077283

Install it and launch it.. It will come up expired! that's OK.

It will have added your Automate host to the license system and afterwards we can search and find it and enable it.. From this point afterwards it will auto renew based on your account activity.


Send me a email at support@plugins4automate and let me know you updated plugin and have launched it and seen the expired message.

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