Chocolately plugin Automate Issues
Posted: Wed Nov 03, 2021 10:05 pm
Hi Support,
A couple of days ago our ConnectWise Automate Server performance and database maintenance could not be performed, in turn causing our Automate Server to shut down.
After further investigation ConnectWise Support have advised that all of the plugins4Automate that we have installed in our environment is preventing the maintenance from running on the Automate Server, and they have advised that we remove these immediately to prevent further issues with the Automate Server and database maintenance.
Here is what ConnectWise Automate Support have advised in their email:
Hello Troy,
The daily and weekly maintenance jobs are just called the Daily and Weekly Maintenance. If you go to Help>Server Status you will see two buttons called Do Daily Maintenance and Do Weekly Database Cleanup. They are just jobs that the database uses to clean data based on retention settings as well as removing any temporary tables from searches that still may exist.
We do not track the plugins that are installed, on partner's systems, and the Third-Party Plugins from Squatting Dog/Shannon Anderson being installed is not common. We don't have public documentation on this issue, the information currently is internal. There is a known issue that is tied to this issue that you can track at connectwise.com/knownissue and searching for CWA-3337.
The only reason I brought it up is because I noticed it after dealing with the Server Down issue you had.
This was a recent issue that was discovered. The method used by the plugin publisher for integration is no longer supported and causes issues where the daily and weekly maintenance no longer run if these plugins are in use. When these jobs are unable to run the database does get clogged with data that should be cleared. It does take time for these tables to build up, but when they do the server would experience performance issues and could lead to a server down scenario.
If you need more immediate assistance you can go to connectwise.com/chat to work directly with a resource
Thank you,
Patrick Allen
ConnectWise
Technical Support Analyst
Whilst I really like the Chocolatey and PowerShell Command plugins, it would appear they will cause us grief in the future.
Can you please advise if there are any plans to update both plugins to address the issues described by ConnectWise Support.
If not, can I please request a full refund for both plugins as it would appear they are causing issues in our Automate environment.
A couple of days ago our ConnectWise Automate Server performance and database maintenance could not be performed, in turn causing our Automate Server to shut down.
After further investigation ConnectWise Support have advised that all of the plugins4Automate that we have installed in our environment is preventing the maintenance from running on the Automate Server, and they have advised that we remove these immediately to prevent further issues with the Automate Server and database maintenance.
Here is what ConnectWise Automate Support have advised in their email:
Hello Troy,
The daily and weekly maintenance jobs are just called the Daily and Weekly Maintenance. If you go to Help>Server Status you will see two buttons called Do Daily Maintenance and Do Weekly Database Cleanup. They are just jobs that the database uses to clean data based on retention settings as well as removing any temporary tables from searches that still may exist.
We do not track the plugins that are installed, on partner's systems, and the Third-Party Plugins from Squatting Dog/Shannon Anderson being installed is not common. We don't have public documentation on this issue, the information currently is internal. There is a known issue that is tied to this issue that you can track at connectwise.com/knownissue and searching for CWA-3337.
The only reason I brought it up is because I noticed it after dealing with the Server Down issue you had.
This was a recent issue that was discovered. The method used by the plugin publisher for integration is no longer supported and causes issues where the daily and weekly maintenance no longer run if these plugins are in use. When these jobs are unable to run the database does get clogged with data that should be cleared. It does take time for these tables to build up, but when they do the server would experience performance issues and could lead to a server down scenario.
If you need more immediate assistance you can go to connectwise.com/chat to work directly with a resource
Thank you,
Patrick Allen
ConnectWise
Technical Support Analyst
Whilst I really like the Chocolatey and PowerShell Command plugins, it would appear they will cause us grief in the future.
Can you please advise if there are any plans to update both plugins to address the issues described by ConnectWise Support.
If not, can I please request a full refund for both plugins as it would appear they are causing issues in our Automate environment.