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Need to Reinstall Plugin From Scratch & Troubleshoot Alarms Not Working
Posted: Mon Apr 19, 2021 11:42 pm
by Dmyers
We have used the ADMON plugin for a few years but have never gotten the plugin to properly alert us if a local administrator was changed.
I wanted to remove the plugin completely and reinstall from scratch in order to get a fresh slate. I deleted the scripts, monitors, and dropped the related CWA DB table for the plugin. After all of this I removed the plugin and restarted our DB agent.
I installed the plugin again but the scripts did not get back into CWA.
I need help getting the scripts back into CWA and making sure the plugin is working as expected with a fresh start. If anyone has any tips for getting the alerting to work as well thanks for that in advance.
Re: Need to Reinstall Plugin From Scratch & Troubleshoot Alarms Not Working
Posted: Tue Apr 20, 2021 2:14 pm
by Cubert
To uninstall everything.
Disable the plugin first then delete it in the plugin manager console.
Find and delete the
Admon Maintenance Service script which is typically found in /scripts/maintenance/ folder inside the script viewer of Automate.
Next drop all the SQL tables the plugin created.
Code: Select all
DROP TABLE plugin_sw_admon_users;
DROP TABLE plugin_sw_admon_monitor;
DROP TABLE plugin_sw_admon_config;
DROP TABLE plugin_sw_admon_alerts;
After all this restart the DBagent on host to clear out the old plugin instructions.
This should remove the product from the environment but will leave behind the actual DLL files of the plugin in the cache of the tech computers. to remove this go to the following directory and find your instance of the RMM. Inside the sub folder of the RMM will be an ADMON.dll file that can be safely removed.
C:\ProgramData\Labtech Plugins\
You can also clear the Plugin_Admon.txt log file from the RMM HOST by deleting the the file from the following directory.
C:\Program Files\LabTech\Logs
This should clear the admon from the system as if it was never there.
Re: Need to Reinstall Plugin From Scratch & Troubleshoot Alarms Not Working
Posted: Tue Apr 20, 2021 2:31 pm
by Cubert
The automation service will place any found issues in the plugin_sw_admon_alerts table then schedule the maintenance script to react to this alert with alarms and tickets if needed.
You can also use this same table to look for alarms to pop up.
You can create scripts and internal monitors that will alert , alarm, email, ticket or do some action on agent when alert is seen.
Re: Need to Reinstall Plugin From Scratch & Troubleshoot Alarms Not Working
Posted: Wed Jun 02, 2021 1:51 pm
by Dmyers
I was able to recreate everything but am not getting alerts on admins being added after checking the box at the client level. I'm confused overall in the script looking at it how it is supposed to get to the else section in general to perform any type of alerting.
So at least we're back to having admins listed but still need to get information as to how to alert and open a ticket
Re: Need to Reinstall Plugin From Scratch & Troubleshoot Alarms Not Working
Posted: Wed Jun 16, 2021 8:45 pm
by Dmyers
still looking for help with this.
Re: Need to Reinstall Plugin From Scratch & Troubleshoot Alarms Not Working
Posted: Mon Jun 21, 2021 1:44 pm
by Cubert
The CW automation sends script schedule requests down to the enabled agents with function commands. These commands will determine what part of the script will be executed.
The internal CW Automation will compare the stored admins to what is currently being returned. if there is an addition or a admin missing then that agent will get the script scheduled with (ticket, alarm and or fix). If you monitor the Automate logs on the host at C:\Program Files\LabTech\Logs\plugin_Admon.txt
This will log all automation attempts.