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Trying to install a single update on CentOS 7.6

This forums is to discuss issues and features of the Linux update Manager plugin for LabTech RMM
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beaver9999
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Joined: Wed May 03, 2017 8:18 pm

Trying to install a single update on CentOS 7.6

Post by beaver9999 » Fri Oct 18, 2019 3:22 pm

We have the Linux Update Manager 1.0.18 installed (ConnectWise Automate v2019.8 (Patch 8)). When we right click on an update the LUM reports that it's sending the YUM command to the Linux server but it never installs the update.

Are we doing something wrong? Do we need to enable anything else in ConnectWise or on the Linux Server?

Thank you for any assistance.

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Cubert
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Joined: Tue Dec 29, 2015 7:57 pm
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Re: Trying to install a single update on CentOS 7.6

Post by Cubert » Thu Oct 31, 2019 1:45 pm

You can see the update commands being sent to local agent via the commands tab. You can also monitor the scripts tab for LUM script to execute on agent.

Document the return logs these commands and script invoke.


Typically we see permission issues between the Automate agent and Linux OS where the command was sent but execution was prevented by security settings.

Post any logs you get back here and we can review them for you.

beaver9999
Posts: 8
Joined: Wed May 03, 2017 8:18 pm

Re: Trying to install a single update on CentOS 7.6

Post by beaver9999 » Thu Oct 31, 2019 2:51 pm

I added the output from the Commands Tile to the attached file (Rename extension from PNG to TXT.).

We are seeing the following from the Command Tile... As a test we are trying to install the update for "parted.x86_64".

Also, which account is it using to initiate the updates? This particular Linux server is joined to a Windows Domain.

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Cubert
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Re: Trying to install a single update on CentOS 7.6

Post by Cubert » Fri Nov 01, 2019 1:04 pm

Whatever account the agent is running at. This is why we believe its permissions.

If the end agent is getting the correct Yum update command from plugin but failing then its not the plugin failing but the agents permissions to allow command to execute. Find the account running the agent and allow it to execute yum.

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