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Posted: **Wed Jul 17, 2019 4:19 pm**

We have a customer with a brand new HP Proliant host that turned up a power supply failure alert. After checking out the server ourselves, physically verifying the power supply is connected and indicator lights are green and uploading System Health logs to HP, they can find nothing wrong with the server. Insight Diagnostics are green across the board. Yet we cannot get the Health Monitor to acknowledge the server is operating normally. (See attached pics)

Not sure how to get this cleared up.

: ESX Monitor Err 1.PNG (13.11 KiB) Viewed 6384 times

: ESX Monitor Err 2.PNG (64.96 KiB) Viewed 6384 times

Posted: **Wed Jul 17, 2019 8:06 pm**

Open SQL and execute

Code: Select all

DELETE FROM plugin_p4l_vmware_healthmon_cimdata WHERE ProbeID = '2' and ESXHost = '192.168.0.10'

Change ProbeID to the agentID of the agent thats monitoring the ESX and the IP or hostname of the ESX host.

This will remove all records from the CIM database.

Next is the main status

Code: Select all

SELECT * FROM plugin_p4l_vmware_healthmon_hosts;

This will show all agents and hosts and last statuses.

You not getting an update here means that something is a miss. I bet your failing to probe. Can you mouse over the red triangle and see what text pops up.. Post that here.

Support Forum

Cannot Clear False Alert

Cannot Clear False Alert

Re: Cannot Clear False Alert