I'm trying to run stalled agents using Screen Connect utilizing the RMM+ plugin and I get the following error:
Starting Screen Connect connections to xxxxxxxxx Sending wakeup call
Lets give the wake up call a few seconds to do it's job
Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
I have input the RMM+ Access code in the Stalled Agents Plugin
I also notice that under Offline SC Agents, it states no agent data returned by RMM+. I'm wondering if I set it up incorrectly??
Error running Stalled Agents
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- Posts: 2
- Joined: Tue Apr 23, 2019 9:25 pm
- 5
Re: Error running Stalled Agents
I'm also getting the same issue, started after updating CW Control RMM+ to Version: 1.0.13. Suspecting the Stalled Agents plugin isn't communicating properly w/ RMM+ anymore (RMM+ is working and other integrations that query it are working fine).
Re: Error running Stalled Agents
Is anyone monitoring the support forums?? I posted a few months ago and haven't received a support reply??
Re: Error running Stalled Agents
Sorry we missed this one,
I will look into it as soon as we return from ITNation Explore..
I will look into it as soon as we return from ITNation Explore..
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- Posts: 18
- Joined: Wed Jun 26, 2019 9:19 pm
- 4
Re: Error running Stalled Agents
I am getting this error as well on multiple agents. Any updates?
Re: Error running Stalled Agents
I'm getting this error as well. RMM+ is working with other integrations. We just upgraded to Automate 2019 so it might be that -- the plugin says it's only compatible up to 12 (doesn't mention 2019). I'll wait a few days to see if there's a reply here and then just cancel our subscription.
Re: Error running Stalled Agents
We are looking into this and should have some info early next week.
Re: Error running Stalled Agents
Hi Cubert any update on this? Thanks
Re: Error running Stalled Agents
What version of RMM Plus are you using?
Re: Error running Stalled Agents
Our Automate plugin for RMM+ is version 1.0.0.15
On Control the plugin plugin shows as being 1.0.25
Edit: I was looking at the "RMM+ Password Link". The normal RMM+ plugin in Control shows as being version 1.0.14
On Control the plugin plugin shows as being 1.0.25
Edit: I was looking at the "RMM+ Password Link". The normal RMM+ plugin in Control shows as being version 1.0.14