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Error running Stalled Agents

Supports the detector plugin and any feature or other requests around the plugin.
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djdlc425
Posts: 2
Joined: Fri Nov 17, 2017 4:29 pm

Error running Stalled Agents

Post by djdlc425 » Fri Mar 29, 2019 11:12 pm

I'm trying to run stalled agents using Screen Connect utilizing the RMM+ plugin and I get the following error:

Starting Screen Connect connections to xxxxxxxxx Sending wakeup call
Lets give the wake up call a few seconds to do it's job

Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index

I have input the RMM+ Access code in the Stalled Agents Plugin

I also notice that under Offline SC Agents, it states no agent data returned by RMM+. I'm wondering if I set it up incorrectly??

dolphinvern
Posts: 1
Joined: Tue Apr 23, 2019 9:25 pm

Re: Error running Stalled Agents

Post by dolphinvern » Mon Apr 29, 2019 6:51 pm

I'm also getting the same issue, started after updating CW Control RMM+ to Version: 1.0.13. Suspecting the Stalled Agents plugin isn't communicating properly w/ RMM+ anymore (RMM+ is working and other integrations that query it are working fine).

djdlc425
Posts: 2
Joined: Fri Nov 17, 2017 4:29 pm

Re: Error running Stalled Agents

Post by djdlc425 » Fri Jun 07, 2019 3:25 pm

Is anyone monitoring the support forums?? I posted a few months ago and haven't received a support reply??

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Cubert
Posts: 1185
Joined: Tue Dec 29, 2015 7:57 pm
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Re: Error running Stalled Agents

Post by Cubert » Thu Jun 13, 2019 1:33 pm

Sorry we missed this one,

I will look into it as soon as we return from ITNation Explore..

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