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Patch remedy update loop

Support and question forum for Patch Remedy WUA plugin for LabTech
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ObeliskStreet
Posts: 2
Joined: Wed Dec 12, 2018 10:36 am

Patch remedy update loop

Post by ObeliskStreet » Fri Feb 08, 2019 12:21 pm

Hi,

We have patch remedy in use for many clients, mostly successfully we think.

We have one client however which seems to be in a constant bandwidth sucking loop of downloading the same files every time the maintenance script runs.

This seems to be the one which is running over and over again, it doesn't seem to be a valid patch for the machines it is trying to install on. Both Automate and Windows update locally on the machine are reporting 100% up-to-date.

It's bad enough that it uses a whole 50Mbit connection when happening, twice a day as that's how often the maintenance script runs.

I'm not sure where to troubleshoot next.

Has anyone seen this before or offer any assistance?

Code: Select all

http://download.windowsupdate.com/d/msdownload/update/software/secu/2018/12/windows10.0-kb4483234-x64_1181c456953109fbd5b456a8a01c2815ef197e03.msu|!c:\windows\ltsvc\PatchRemedy\windows10.0-kb4483234.msu

ObeliskStreet
Posts: 2
Joined: Wed Dec 12, 2018 10:36 am

Re: Patch remedy update loop

Post by ObeliskStreet » Mon Feb 11, 2019 3:16 pm

Have not yet got to the bottom of this but some further info.
On a test machine, Win10 Pro x64, 1809. Only recently setup, not on a domain, only software that didn't ship by Lenovo is Panda Antivirus.

These 3 patches have downloaded to LTSvc\PatchRemedy

1. kb4467682
2. kb4483234
3. kb4483535

None of them are relevant to this machine, 1.67GB in total. This is indicative of what's happening on the other problem machines. These are downloaded every time the maintenance script runs, so kill the bandwidth.

Can anyone help troubleshoot this? What makes Patch Remedy download these patches?

Some further info since writing this.

Seems to be when :UPDATECURRENT is used. I think turning off the Auto Update switch within Patch Remedy has stopped it happening for now but I would like to find out what is happening so we can fix properly.

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Cubert
Posts: 1066
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Re: Patch remedy update loop

Post by Cubert » Fri Feb 15, 2019 4:55 pm

Let me have a review of the script and KBs to see whats going on for that version of OS.

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Cubert
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Re: Patch remedy update loop

Post by Cubert » Fri Feb 15, 2019 7:46 pm

Can not say how this agent on Windows 1809 would get the following for November and then 1809 release for December.

KB-4467682 for Windows 10 1803
Release Date:November 27, 2018
Version:OS Build 17134.441


KB-4483235 for Windows 10 1809
Release Date:December 19, 2018
Version:OS Build 17763.195

The December release would seem to be accurate depending on version of plugin.

Give the following 2 cmds a try in Powershell windows on agent. See what numbers it returns

Windows 10 Build #

Code: Select all

(Get-ItemProperty -Path "HKLM:\SOFTWARE\Microsoft\Windows NT\CurrentVersion" -Name CurrentBuildNumber).CurrentBuildNumber
We are looking for 1809

Windows10 Release version

Code: Select all

(Get-ItemProperty -Path "HKLM:\SOFTWARE\Microsoft\Windows NT\CurrentVersion" -Name ReleaseId).ReleaseId
We are looking to be equal or greater than 17763.195

If you are above the version number then no updates should download and the agent just skips any processing.

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