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Windows 10 ISO failed to download to the locations Network share.

Support and question forum for Patch Remedy WUA plugin for LabTech
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RazzleDazzle
Posts: 6
Joined: Tue Oct 02, 2018 7:52 pm

Windows 10 ISO failed to download to the locations Network share.

Post by RazzleDazzle » Wed Feb 06, 2019 2:07 pm

I have started receiving this message at a client where I know the ISO is in the correct location. The end points are on the same network as the share.

And the patch remedy script shows as successful, but the update doesn't install. I have approx. 125 PC's at 1 client that need to be updated and I really don't want to manually upgrade these PC's after hours...

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Cubert
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Joined: Tue Dec 29, 2015 7:57 pm
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Re: Windows 10 ISO failed to download to the locations Network share.

Post by Cubert » Wed Feb 06, 2019 2:49 pm

Well i would first start here viewtopic.php?f=7&t=5462

Once you have a good idea of how it works then we can start troubleshooting the issues.

Start by verifying each of the steps the script is doing.
  • Did an agent download the ISO to network share?
  • Did the ISO get copied from network to local agent?
  • Was ISO unpacked on agent?
  • Was setup.exe or install.exe found after unpacking?
  • Did agent execute installer?
  • What was return from the install command being run?
  • If you manually run installer what is returned or does update go through?

Following the trail will assist us in determining what type of issues your really having as there is a lot of moving parts.

RazzleDazzle
Posts: 6
Joined: Tue Oct 02, 2018 7:52 pm

Re: Windows 10 ISO failed to download to the locations Network share.

Post by RazzleDazzle » Wed Feb 06, 2019 3:06 pm

The ISO is already present in the network share.

The ISO did not get copied or unpacked to the local agent.

I manually copied the iso locally from the share, extracted it and installed it successfully on 1 of the PC's that had the error.

RazzleDazzle
Posts: 6
Joined: Tue Oct 02, 2018 7:52 pm

Re: Windows 10 ISO failed to download to the locations Network share.

Post by RazzleDazzle » Wed Feb 06, 2019 11:51 pm

On another agent tonight, the ISO copied locally to the end point, But didn't extract/unpack.

RazzleDazzle
Posts: 6
Joined: Tue Oct 02, 2018 7:52 pm

Re: Windows 10 ISO failed to download to the locations Network share.

Post by RazzleDazzle » Thu Feb 07, 2019 1:30 am

I found the issue. A new share was created and the iso was blocked by the OS. Unblocked it and it's working now.

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Cubert
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Re: Windows 10 ISO failed to download to the locations Network share.

Post by Cubert » Thu Feb 14, 2019 2:10 pm

Awesome!!

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