PR Charts not working

Support and question forum for Patch Remedy 4 WUA plugin for LabTech. This plugin was retired on 06/01/2022. All new Patch Remedy 5 is now the current plugin. This forum is for retaining the old posts for Patch Remedy 4.
jksanford
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PR Charts not working

Post by jksanford »

I'm not certain if it's because i'm on a pilot release of Automate, but on version 1.0.3.85 of PR, none of the charts are showing up in the overview or the WUA Versions. I'm not certain, but I think that may be why my 'Systems reporting WUA is out of date' is listing all the machines that show in 'Systems Scanned'...

Any ideas?

Thanks,

James

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Cubert
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Re: PR Charts not working

Post by Cubert »

Can you post a screen shot of the issues you are seeing?

jksanford
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Re: PR Charts not working

Post by jksanford »

Here you go. The overview screen. Also, i'm now on the release candidate v120.237
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Cubert
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Re: PR Charts not working

Post by Cubert »

On the system you're using to open patch remedy, do a Whats my IP on that system and send that back to me. I will look up the chart logs to see what happened.


Shannon

jksanford
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Re: PR Charts not working

Post by jksanford »

I emailed the two IP addresses to you via the forum. It happens on my laptop at home (or wherever I am) and my office desktop as well.

Thanks,

James

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Cubert
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Re: PR Charts not working

Post by Cubert »

didn't get IP addresses,

Email me at support@ plugins 4 automate . com

jksanford
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Joined: Mon Jun 05, 2017 3:21 pm
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Re: PR Charts not working

Post by jksanford »

Ok, I emailed them to that address...

jksanford
Posts: 19
Joined: Mon Jun 05, 2017 3:21 pm
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Re: PR Charts not working

Post by jksanford »

I haven't heard back from our offline email thread. Any news or next steps for troubleshooting?

Also, I think the date/time is off on the server. These posts are showing a June date and it's November...

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Cubert
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Re: PR Charts not working

Post by Cubert »

Date? Are you referring to your join date?
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I do not believe I received the email. Can you resend it? Also cc helpdesk@ which should create a ticket for us.

jksanford
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Joined: Mon Jun 05, 2017 3:21 pm
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Re: PR Charts not working

Post by jksanford »

Nope, i'm talking about posts to the thread...
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