Hi There,
Having a little issue with ticket closures from accelo not being refelected in labtech?
Close Tickets from Accelo
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Re: Close Tickets from Accelo
Hi grapefruit, can I confirm that you configured WebHooks in your Accelo Progressions?grapefruit wrote: ↑Wed Jun 26, 2019 6:00 pm Having a little issue with ticket closures from accelo not being refelected in labtech?
This should match the Callback URL listed in the AcceloSync API Configuration Tab (below).
And that you have also synchronised the Statuses with Accelo and Labtech?
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Re: Close Tickets from Accelo
HI there!
Thanks for the response, yes status and webhooks are in place.
Thanks for the response, yes status and webhooks are in place.
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- Posts: 5
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Re: Close Tickets from Accelo
Is the post detailing the existing instructions the extent of the support?
Are there logs we can examine ourselves to see where the issue lies?
Are there logs we can examine ourselves to see where the issue lies?
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- Posts: 4
- Joined: Fri Mar 23, 2018 9:42 pm
- 6
Re: Close Tickets from Accelo
Hi @grapefruit,
Apologies - I've been off sick over the weekend so haven't had a chance to respond.
I was going to suggest that there are some log files you can send us to help us ascertain why your Automate and Accelo systems aren't talking properly, but reading through the other thread it seems you've decided not to proceed?
Sorry to hear that.
Apologies - I've been off sick over the weekend so haven't had a chance to respond.
I was going to suggest that there are some log files you can send us to help us ascertain why your Automate and Accelo systems aren't talking properly, but reading through the other thread it seems you've decided not to proceed?
Sorry to hear that.