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Windows 10 ISO failed to download to the locations Network share.

Support and question forum for Patch Remedy WUA plugin for LabTech
RazzleDazzle
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Joined: Tue Oct 02, 2018 7:52 pm

Windows 10 ISO failed to download to the locations Network share.

Post by RazzleDazzle » Wed Feb 06, 2019 2:07 pm

I have started receiving this message at a client where I know the ISO is in the correct location. The end points are on the same network as the share.

And the patch remedy script shows as successful, but the update doesn't install. I have approx. 125 PC's at 1 client that need to be updated and I really don't want to manually upgrade these PC's after hours...

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Cubert
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Re: Windows 10 ISO failed to download to the locations Network share.

Post by Cubert » Wed Feb 06, 2019 2:49 pm

Well i would first start here viewtopic.php?f=7&t=5462

Once you have a good idea of how it works then we can start troubleshooting the issues.

Start by verifying each of the steps the script is doing.
  • Did an agent download the ISO to network share?
  • Did the ISO get copied from network to local agent?
  • Was ISO unpacked on agent?
  • Was setup.exe or install.exe found after unpacking?
  • Did agent execute installer?
  • What was return from the install command being run?
  • If you manually run installer what is returned or does update go through?

Following the trail will assist us in determining what type of issues your really having as there is a lot of moving parts.

RazzleDazzle
Posts: 6
Joined: Tue Oct 02, 2018 7:52 pm

Re: Windows 10 ISO failed to download to the locations Network share.

Post by RazzleDazzle » Wed Feb 06, 2019 3:06 pm

The ISO is already present in the network share.

The ISO did not get copied or unpacked to the local agent.

I manually copied the iso locally from the share, extracted it and installed it successfully on 1 of the PC's that had the error.

RazzleDazzle
Posts: 6
Joined: Tue Oct 02, 2018 7:52 pm

Re: Windows 10 ISO failed to download to the locations Network share.

Post by RazzleDazzle » Wed Feb 06, 2019 11:51 pm

On another agent tonight, the ISO copied locally to the end point, But didn't extract/unpack.

RazzleDazzle
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Joined: Tue Oct 02, 2018 7:52 pm

Re: Windows 10 ISO failed to download to the locations Network share.

Post by RazzleDazzle » Thu Feb 07, 2019 1:30 am

I found the issue. A new share was created and the iso was blocked by the OS. Unblocked it and it's working now.

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Cubert
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Re: Windows 10 ISO failed to download to the locations Network share.

Post by Cubert » Thu Feb 14, 2019 2:10 pm

Awesome!!

NoahsMyBro
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Re: Windows 10 ISO failed to download to the locations Network share.

Post by NoahsMyBro » Wed May 29, 2019 12:34 pm

I'm seeing the same error.

There are two thoughts I've had about what may be the problem -

1) The PR setup docs and dialog box state the LTShare path will be
\\LTShare\Transfers\Software\Windows10\
. But our CWA system has the folder \\LTShare\Transfer\.... The server has been that way since it was installed about 6 years ago, and I've got numerous scripts that refer to that path.

I'm surprised I don't find other mentions of this problem, and I wonder if our server was misconfigured originally with this path. I'm going to add another folder, called 'Transfers', and copy the ISOs there to see if that solves the issue.

2) I'm testing this with my own laptop in our internal environment. Unlike most of our clients, most of our systems including my own are not domain members. I've been trying to adjust for this with the NTFS and Share permissions on the cache folder, but so far have not had success.

-- Steve

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Cubert
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Re: Windows 10 ISO failed to download to the locations Network share.

Post by Cubert » Wed May 29, 2019 12:47 pm

That may just be a typo in the directions. The directory should be where ever the lt agent believes the "LTShare" is. This is a variable set by the LThost

NoahsMyBro
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Joined: Wed Sep 05, 2018 2:53 pm

Re: Windows 10 ISO failed to download to the locations Network share.

Post by NoahsMyBro » Wed May 29, 2019 4:46 pm

I don't think it was a typo in the docs.

I created a new path on my CWA server and copied the ISOs into the new path, and the process is progressing.

Specifically, PR appears to have (and the docs state this also) the path hard-coded to include "\Transfers\Software\Windows10\".

Our server had the folder \Transfer\ --> note the singular, no 's' on the end.

When I created a new subfolder on our server within the LTShare folder, and called it Transfers instead of Transfer, I was able to get past the error I'd been receiving and I see the ISO downloading now into the cache location.

So I'm back to wondering what a CWA server normally has out of the box and, if ours is incorrect, then why/how did ours get installed the way it did.

NoahsMyBro
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Joined: Wed Sep 05, 2018 2:53 pm

Re: Windows 10 ISO failed to download to the locations Network share.

Post by NoahsMyBro » Wed May 29, 2019 4:53 pm

I spoke too soon.

I DID see the iso begin downloading to the cache folder.
And I DO NOW see a PatchRemedy folder in the cache folder, and contained in PatchRemedy is a Windows10 folder.

But the Windows10 folder is empty, and the CWA agent that I'm testing with still shows the same error int he script log.

Code: Select all

The Windows 10 ISO failed to download to the network share [\\cachefolder.company.com\rmmcache\PatchRemedy\Windows10\]. Please debug failure and retry script.
So I'm still working through this I guess.

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