Patch Remedy Won't launch

Support and question forum for Patch Remedy 4 WUA plugin for LabTech. This plugin was retired on 06/01/2022. All new Patch Remedy 5 is now the current plugin. This forum is for retaining the old posts for Patch Remedy 4.
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mmilutinovic
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Joined: Tue Jan 19, 2016 5:19 pm
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Patch Remedy Won't launch

Post by mmilutinovic »

I have been trying to run PR and it won't launch. Have the newest version. Followed Plugin troubleshooting

Any suggestions?

ty

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Cubert
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Joined: Tue Dec 29, 2015 7:57 pm
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Re: Patch Remedy Won't launch

Post by Cubert »

If you resently installed PR or new console you might be seeing a missing charts.dll file needed by plugin. in some consoles you do not get the 12.7 version of Devexpress which is used for dot.net3.5 support of the devexpress charts.

to fix see if the console lugs actually show that PR can not load chart.dll by looking at local tech consoles C:\ProgramData\LabTech Client\Logs\LTerror.log

Is error is there then goto viewtopic.php?f=55&t=5518 to see how to fix.


Else please add more information on how to duplicate issue and what you done so fare as for install. Add any screenshots you can.

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