Odd plugin behaviour after reinstall with complete cleanup

[Cubert]

I been waiting for a reply from the DevExpress team to see what this could be.

In the interim, here is a link to a assembly tool http://www.devexpress.com/go/DevExpress ... tTool.aspx see if this has any effect on registration of libs.


If not the last "quick" fix we can try is to copy directly to C:\windows\system32\xxx.dll

This will put the charts dll file that it thinks is missing in the direct path so that windows can find it.

We can try just the XChart DLL but I suspect that it will need all the zipped files we sent there.

[kfear]

Hi Cubert,

I tried copying all the DLL's into the system32\ folder but same issues.
Not sure what to do with the .vsix file? Any guidance on this?

Thanks

[kfear]

Hi Cubert,

Our PR has been down for around 2 months now, which we have still paid per month for the license.
It's been over 2 weeks since my last post requesting a bit of guidance which has fallen on deaf ears.

I would appreciate some guidance here otherwise we will have to cancel our subscription ans request a refund for the past two months.

Please advise if we can push forward on this issue or how we handle the refund.

Thank you and Kind Regards,
kfear

[skyscan]

just want to jump in here and state we are having the exact same problem as described in this post. Spot on.

[kfear]

Glad I'm not the only one, however still doesn't get me closer to a fix...

@skyscan, care to share any environmental info to try pinpoint similarities?

Our environment:
--Automate Server
OS: Windows Server 2016 Std
LT Version: 120.473 / 2019.11
DB: MySQL Community Server (GPL) version: 5.6.38

Tested on multiple endpoints, but example of one:
OS: Windows 10 v1803

[Cubert]

I have been trying to see if different libraries work but we have a DotNet 3.5 limitation with the LT Client so We must use version 12 of DevEx as thats the only 3.5 compatible lib currently for charting and graphs.

Make sure to try this first then report back if the problem still exists.

viewtopic.php?f=55&t=5518

This is a client side issue so may very in results from tech workstation to tech workstation.

[kfear]

Hi Cubert,

I've already tried these steps multiple times over on multiple machines.
I appreciate this is a client side issue but I just want to keep the ball rolling on fixing this issue.

-kfear