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App Genie showing as Expired

Posted: Tue Sep 17, 2019 1:44 pm
by connectsys
Hi

I've just noticed that our App Genie is showing as expired
Expired.JPG
Expired.JPG (39.48 KiB) Viewed 9746 times
but we are paying our monthly fee


Can this be resolved ASAP please?

Thanks

Re: App Genie showing as Expired

Posted: Tue Sep 17, 2019 2:16 pm
by Cubert
What is the LTHost name or email on the account?

Re: App Genie showing as Expired

Posted: Tue Sep 17, 2019 2:46 pm
by Cubert
I think we found you. Looks like you may have had a email change resently to account that caused a blank LTHost name for your account. We found your hostname and updated account and updated license.


Should be good to go.

Re: App Genie showing as Expired

Posted: Tue Sep 17, 2019 2:54 pm
by connectsys
Thanks a lot for the quick response, I've checked the product and it is showing as valid again.

Thanks again

Ollie

PS I'm going to remove the screenshot of our invoice in the first post.