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App Genie showing as Expired
Posted: Tue Sep 17, 2019 1:44 pm
by connectsys
Hi
I've just noticed that our App Genie is showing as expired
- Expired.JPG (39.48 KiB) Viewed 9746 times
but we are paying our monthly fee
Can this be resolved ASAP please?
Thanks
Re: App Genie showing as Expired
Posted: Tue Sep 17, 2019 2:16 pm
by Cubert
What is the LTHost name or email on the account?
Re: App Genie showing as Expired
Posted: Tue Sep 17, 2019 2:46 pm
by Cubert
I think we found you. Looks like you may have had a email change resently to account that caused a blank LTHost name for your account. We found your hostname and updated account and updated license.
Should be good to go.
Re: App Genie showing as Expired
Posted: Tue Sep 17, 2019 2:54 pm
by connectsys
Thanks a lot for the quick response, I've checked the product and it is showing as valid again.
Thanks again
Ollie
PS I'm going to remove the screenshot of our invoice in the first post.