App Genie showing as Expired

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connectsys
Posts: 11
Joined: Tue Jul 09, 2019 11:23 am
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App Genie showing as Expired

Post by connectsys »

Hi

I've just noticed that our App Genie is showing as expired
Expired.JPG
Expired.JPG (39.48 KiB) Viewed 9743 times
but we are paying our monthly fee


Can this be resolved ASAP please?

Thanks
Last edited by connectsys on Tue Sep 17, 2019 2:54 pm, edited 2 times in total.

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Cubert
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Joined: Tue Dec 29, 2015 7:57 pm
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Re: App Genie showing as Expired

Post by Cubert »

What is the LTHost name or email on the account?

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Cubert
Posts: 2430
Joined: Tue Dec 29, 2015 7:57 pm
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Re: App Genie showing as Expired

Post by Cubert »

I think we found you. Looks like you may have had a email change resently to account that caused a blank LTHost name for your account. We found your hostname and updated account and updated license.


Should be good to go.

connectsys
Posts: 11
Joined: Tue Jul 09, 2019 11:23 am
4

Re: App Genie showing as Expired

Post by connectsys »

Thanks a lot for the quick response, I've checked the product and it is showing as valid again.

Thanks again

Ollie

PS I'm going to remove the screenshot of our invoice in the first post.

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