App Genie Disabling Internal Monitors

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GThibeault
Posts: 13
Joined: Mon Jun 03, 2019 11:13 am
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App Genie Disabling Internal Monitors

Post by GThibeault »

I ran the beta of App Genie and I liked it, so I purchase a subscription and updated to 1.0.21.0. That is where my troubles began. I updated the plugin to 1.0.21.0 and dropped the table as outlined in the instructions. Now every night my internal offline server monitors and my auto services internal monitor become disabled. I know it is the App Genie plugin because I disabled it for a few days and the problem went away. Not sure what is going on. I am looking for some help to get it fixed. Maybe a uninstall and reinstall? I have included the logs for App Genie and some of the ticket output. I hope you can help. I like the product but I need to get this fixed. Thanks

Just a comment. I know all the support is now in the forum, but it would be nice to have a paid “incident” option. Since this is MSP stuff, sometimes you need to get back working fast. It would be nice to be able to reach out for help right away.

App Genie Disabling Internal Monitors

Glenn Thibeault
Onsite Information Technologies
50 Rangers DR
Hudson, NH 03051
gthibeault@onsiteit.us
Cell: (603) 321-7620
Fax:1 (508) 207-9660
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Cubert
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Joined: Tue Dec 29, 2015 7:57 pm
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Re: App Genie Disabling Internal Monitors

Post by Cubert »

Ah, the logs tell the tail.
LTAgent v190.161 - 7/3/2019 12:50:47 AM - Plugin App_Genie, Version=1.0.21.0, Culture=neutral, PublicKeyToken=null: App Genie - Current Version is (1.0.21) and the available version is (1.0.21.0):::
LTAgent v190.161 - 7/3/2019 12:50:47 AM - Plugin App_Genie, Version=1.0.21.0, Culture=neutral, PublicKeyToken=null: App Genie- updating to version 1.0.21.0:::
LTAgent v190.161 - 7/3/2019 12:50:48 AM - Plugin App_Genie, Version=1.0.21.0, Culture=neutral, PublicKeyToken=null: App Genie auto upgrade completed:::
LTAgent v190.161 - 7/3/2019 12:51:58 AM - Plugin App_Genie, Version=1.0.21.0, Culture=neutral, PublicKeyToken=null: App Genie auto upgrade started:::
This is repeating which will cause the DBagent to restart, which will cause offline monitors to trip.

We have fixed this on our side so that you will get 1.0.21 with out the extra zero. Not that it should matter but for some reason your system is matching it down to the period.


You should now see a check but no updating starting now..

See if that corrected your issues.

GThibeault
Posts: 13
Joined: Mon Jun 03, 2019 11:13 am
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Re: App Genie Disabling Internal Monitors

Post by GThibeault »

I will keep an eye out and see what happens. Any idea what is on the road map for App Genie. I am facing a issue were I have to stop updating JAVA on a couple of machines. As of now I have to disable all App Genie. I was wondering if there might be a way around this in the future. Thanks

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