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App Genie showing as Expired

The support forum for the App Genie plugin. Find how-to's, product announcements and reported issues and resolutions. Posting here should be for the App Genie plugin.
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connectsys
Posts: 6
Joined: Tue Jul 09, 2019 11:23 am

App Genie showing as Expired

Post by connectsys » Tue Sep 17, 2019 1:44 pm

Hi

I've just noticed that our App Genie is showing as expired
Expired.JPG
Expired.JPG (39.48 KiB) Viewed 549 times
but we are paying our monthly fee


Can this be resolved ASAP please?

Thanks
Last edited by connectsys on Tue Sep 17, 2019 2:54 pm, edited 2 times in total.

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Cubert
Posts: 1286
Joined: Tue Dec 29, 2015 7:57 pm
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Re: App Genie showing as Expired

Post by Cubert » Tue Sep 17, 2019 2:16 pm

What is the LTHost name or email on the account?

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Cubert
Posts: 1286
Joined: Tue Dec 29, 2015 7:57 pm
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Re: App Genie showing as Expired

Post by Cubert » Tue Sep 17, 2019 2:46 pm

I think we found you. Looks like you may have had a email change resently to account that caused a blank LTHost name for your account. We found your hostname and updated account and updated license.


Should be good to go.

connectsys
Posts: 6
Joined: Tue Jul 09, 2019 11:23 am

Re: App Genie showing as Expired

Post by connectsys » Tue Sep 17, 2019 2:54 pm

Thanks a lot for the quick response, I've checked the product and it is showing as valid again.

Thanks again

Ollie

PS I'm going to remove the screenshot of our invoice in the first post.

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