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Close Tickets from Accelo

Posted: Wed Jun 26, 2019 6:00 pm
by grapefruit
Hi There,

Having a little issue with ticket closures from accelo not being refelected in labtech?

Re: Close Tickets from Accelo

Posted: Thu Jun 27, 2019 10:52 pm
by DavidRudduck
grapefruit wrote: Wed Jun 26, 2019 6:00 pm Having a little issue with ticket closures from accelo not being refelected in labtech?
Hi grapefruit, can I confirm that you configured WebHooks in your Accelo Progressions?
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This should match the Callback URL listed in the AcceloSync API Configuration Tab (below).
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And that you have also synchronised the Statuses with Accelo and Labtech?

Re: Close Tickets from Accelo

Posted: Fri Jul 05, 2019 12:36 pm
by grapefruit
HI there!

Thanks for the response, yes status and webhooks are in place.

Re: Close Tickets from Accelo

Posted: Tue Jul 09, 2019 10:06 am
by grapefruit
Is the post detailing the existing instructions the extent of the support?

Are there logs we can examine ourselves to see where the issue lies?

Re: Close Tickets from Accelo

Posted: Wed Jul 10, 2019 7:42 am
by DavidRudduck
Hi @grapefruit,

Apologies - I've been off sick over the weekend so haven't had a chance to respond.

I was going to suggest that there are some log files you can send us to help us ascertain why your Automate and Accelo systems aren't talking properly, but reading through the other thread it seems you've decided not to proceed?

Sorry to hear that.