Duplicate tickets upon sync from CWA

The AcceloSync plugin for LabTech allows the synchronisation of LabTech tickets with the Accelo CRM platform, mapping users and clients in LabTech to staff and customers in Accelo.
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inskevin
Posts: 2
Joined: Wed Apr 15, 2020 8:13 pm

Duplicate tickets upon sync from CWA

Post by inskevin »

In most scenarios, when our AcceloSync plugin syncs a ticket from CWA to Accelo 2 tickets are created. It appears to be when the ticket in CWA has an owner on it.
Ticket 1 in Accelo shows an owner.
Ticket 2 in Accelo shows unassigned.

If we create a ticket in Labtech and leave it unassigned (no owner) we get one ticket in Accelo.

Is someone able to help me with this?

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