Computers stopped reporting data

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Forum to support the operation and usage of SurfLog plugin for LabTech
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vtechsupport
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Joined: Wed Jan 27, 2016 4:54 pm
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Computers stopped reporting data

Post by vtechsupport »

After installation, multiple computers just stopped reporting any new data. When I look at the script log, it says that it is executing correctly, but there is no new data in the SurfLog Plugin. I have closed and opened Labtech multiple times. I tried disabling SurfLog for the client and re-enabling it. None of this seemed to fix the problem. At this point, almost all of the agents have stopped getting any new data. Any ideas?

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Cubert
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Joined: Tue Dec 29, 2015 7:57 pm
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Re: Computers stopped reporting data

Post by Cubert »

We need to determine what the issue is by monitoring the script and command tabs of the computers. Can you post here the results of the scans for a system so we can see what it not liking.

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