Things to look for when no data is returned on a system.

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Cubert
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Joined: Tue Dec 29, 2015 7:57 pm
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Things to look for when no data is returned on a system.

Post by Cubert »

First thing is to verify that Surflog maintenance script is being scheduled and completing on the system in question. Verify this by looking at the Scripts and Commands tabs of the computer console in Labtech during that time span.
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The top 3 reasons for failures are
  • No browser logs for the last 24 hours so no data is returned, this typically happens to all systems during weekends and long holidays where PCs maybe on but no one is using them.
  • The browser history is to large. This happens typically on Terminal servers where a large amount of users are actively browsing the Internet causing our probe to try to send more data back then the LT agent can handle so the LT agent truncates the data causing a SQL query error and failing to update the LabTech database. If this is happening to you contact our support team and we can help modify the probe to collect more often at a lesser amount per collection but this is a custom setting and should only be done with knowledge of your processes.
  • Script command failure, this happens when either the wrong version of BHV.exe (32/64 bit) get on the wrong version of windows or permissions of one kind or another prevent either the main fetch command or the parsing of the csv command.
By running the following command manually you can see if an error arises or if you get a valid CSV file at c:\windows\ltsvc\SurfLog\surflog.csv
Also check the size of this file, is it more then 2 MB in size? If so we maybe hitting issue #2 else if a failure we are hitting issue #3

Code: Select all

c:\windows\ltsvc\SurfLog\BHV.exe /HistorySource 1 /LoadIE 1 /LoadFirefox 1 /LoadChrome 1  /LoadSafari 1  /scomma c:\windows\ltsvc\SurfLog\surflog.csv /VisitTimeFilterType 2 /VisitTimeFilterValue 24

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