Stalled Agent Not Working
Posted: Wed Jan 15, 2020 8:56 pm
Hi,
We just paid for the Stalled Agent plugin but it doesn't work. I installed the RMM+ extension on our ScreenConnect instance and set a 32 character password for it. I then input this password into the Stalled Agent plugin in Labtech v11.0.365 (Patch 12).
I am getting this error when trying to run "Clear and Attempt to Run LT Agent Service Using ScreenConnect":
Starting Screen Connect connections to *PC name goes here*, Sending wakeup call
Lets give the wake up call a few seconds to do it's job
Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
What are the next steps to get this working? I saw another thread with the same exact issue but there was no answer so I am creating a new thread so it is at the top.
Thanks,
Dominick
We just paid for the Stalled Agent plugin but it doesn't work. I installed the RMM+ extension on our ScreenConnect instance and set a 32 character password for it. I then input this password into the Stalled Agent plugin in Labtech v11.0.365 (Patch 12).
I am getting this error when trying to run "Clear and Attempt to Run LT Agent Service Using ScreenConnect":
Starting Screen Connect connections to *PC name goes here*, Sending wakeup call
Lets give the wake up call a few seconds to do it's job
Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
What are the next steps to get this working? I saw another thread with the same exact issue but there was no answer so I am creating a new thread so it is at the top.
Thanks,
Dominick