Installing the ScreenConnect Plugin into Labtech

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Installing the ScreenConnect Plugin into Labtech

Post by Cubert »

For you to use the new features in the Stalled Agents plugin that connect to ScreenConnect to manage agent issues you will need the RMM+ plugin installed on the Screenconnect server.

Here is how to do this.

Open up the ScreenConnect admin console that manages SC for your Labtech instance. (Typically your LT server)


Should get a window like this, select the login and login as the admin of the services.
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Navigate to the Admin screen and select from menu the Extensions menu
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At the bottom of the Extensions screen is a Browse for Extensions link, Click it.
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Scroll down until you find the RMM+ Plugin Extension and select it and install it.
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Now you should have plugin back in main Extensions window where you can select the options for this plugin.
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From the Options menu select to Edit Settings then in the edit window set an Access Code that is really Strong.
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Next Open the Stalled Agents Plugin in LabTech and select the header of the list to get the drop down menu.
Select the Set ScreenConnect RRM+Access Code
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Type in you special access code you created in RMM+ plugin into box provided and select save.
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That's it you are now ready to use Screen Connect to restart agents.

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Joined: Fri Sep 27, 2019 4:40 pm

Re: Installing the ScreenConnect Plugin into Labtech

Post by calebudy »

Screenshot links don't work. Please fix

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